
L2 Support Engineer
3 weeks ago
Were Hiring | Support Engineer (L2 Support)
Location : Bangalore
Experience : 25 Years
Company : NVK Staffing Solutions
Are you a tech-savvy professional with a strong background in Telecom Support? Join our clients team as an L2 Support Engineer and play a critical role in deploying, integrating, and supporting cutting-edge telecom solutions.
Key Responsibilities :
- Install, configure, and deploy products on customer servers.
- Coordinate with client teams and manage support tickets in line with defined SLAs.
- Integrate software applications with external systems and platforms.
- Conduct system testing and assist with User Acceptance Testing (UAT).
- Provide post-go-live support, monitor system performance, and ensure high availability.
- Perform troubleshooting and root cause analysis for production issues.
- Prepare technical documentation, deployment guides, and knowledge base articles.
Skills & Experience Required :
- Strong expertise in Unix/Linux and Shell Scripting.
- Hands-on experience in Telecom BSS/OSS (minimum 2+ customer projects).
- Solid working knowledge of Oracle SQL and RDBMS concepts.
- Experience with system integration and performance monitoring.
- Strong problem-solving, troubleshooting, and client communication skills.
Preferred / Bonus Skills :
- Exposure to Hadoop / HBase / PostgreSQL / ETL tools.
- Understanding of the complete software development lifecycle (SDLC).
- Prior experience in production support environments with telecom clients.
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