L2 Support Engineer

1 week ago

Bengaluru, India N V K STAFFING SOLUTIONS Full time

Were Hiring | Support Engineer (L2 Support)Location : BangaloreExperience : 25 YearsCompany : NVK Staffing SolutionsAre you a tech-savvy professional with a strong background in Telecom Support? Join our clients team as an L2 Support Engineer and play a critical role in deploying, integrating, and supporting cutting-edge telecom solutions.Key Responsibilities : - Install, configure, and deploy products on customer servers.- Coordinate with client teams and manage support tickets in line with defined SLAs.- Integrate software applications with external systems and platforms.- Conduct system testing and assist with User Acceptance Testing (UAT).- Provide post-go-live support, monitor system performance, and ensure high availability.- Perform troubleshooting and root cause analysis for production issues.- Prepare technical documentation, deployment guides, and knowledge base articles.Skills & Experience Required : - Strong expertise in Unix/Linux and Shell Scripting.- Hands-on experience in Telecom BSS/OSS (minimum 2+ customer projects).- Solid working knowledge of Oracle SQL and RDBMS concepts.- Experience with system integration and performance monitoring.- Strong problem-solving, troubleshooting, and client communication skills.Preferred / Bonus Skills : - Exposure to Hadoop / HBase / PostgreSQL / ETL tools.- Understanding of the complete software development lifecycle (SDLC).- Prior experience in production support environments with telecom clients. (ref:hirist.tech)

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