VP of Customer Support and Customer Success | SaaS | Bangalore

1 week ago


Bangalore, India Michael Page Full time

About Our Client Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East Job Description - You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value. - You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts. - You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations. - You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation. - You will drive system improvements aimed at tracking and improving customer health, driving customer outcomes and improving operational efficiency, influencing internal and external stakeholders as needed. The Successful Applicant - 12-18 years of experience in customer experience, account management, service delivery, or operations within a SaaS or technology environment. - You have experience leading large customer-facing teams serving enterprise customers. - You have a track record of driving process improvements and solving complex operational challenges. - This is a Bangalore-based role. They work five days a week from the office, as they believe in-person interactions fuel innovation and agility What's on Offer - A competitive salary within the industry standards. - Work with a pedigreed set of leadership



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