VP of Customer Support and Customer Success | SaaS | Bangalore
1 week ago
About Our Client Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East Job Description - You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value. - You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts. - You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations. - You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation. - You will drive system improvements aimed at tracking and improving customer health, driving customer outcomes and improving operational efficiency, influencing internal and external stakeholders as needed. The Successful Applicant - 12-18 years of experience in customer experience, account management, service delivery, or operations within a SaaS or technology environment. - You have experience leading large customer-facing teams serving enterprise customers. - You have a track record of driving process improvements and solving complex operational challenges. - This is a Bangalore-based role. They work five days a week from the office, as they believe in-person interactions fuel innovation and agility What's on Offer - A competitive salary within the industry standards. - Work with a pedigreed set of leadership
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Bangalore, Karnataka, India Michael Page Full timeAs the Vice-President - Customer Experience you will own the end-to-end post-go-live customer experience across all of the client accounts You will ensure clients realize continuous value by driving strategic account management building strong executive relationships and enabling ongoing product adoption You will lead and manage the entire post-go-live...
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Customer Success Manager
1 week ago
Bangalore, Karnataka, India eShipz Full timeCustomer Success Manager Logistics Supply Chain Job Title Customer Success Manager Department Customer Success Account Management Location Remote City State Reports To Head of Customer Success VP of Sales About Company Name Insert a 2-3 sentence description of your company Example We are a leading freight-tech platform helping shippers gain real-time...
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Customer Success
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Customer Success
2 weeks ago
bangalore district, India Qoruz Full timeCustomer Success Executive – (MarTech) Experience: 1-2 years Budget - 7 LPA Fixed Location: HSR Layout, Bangalore About Qoruz, the Journey, and Life at Qoruz: Job Description: Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform....
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Customer Support Executive
3 weeks ago
Bangalore, India PluginHive Full timeWe’re hiring a Customer Support Executive (B2B SaaS Support) — full-time, work from our office in Kasturi Nagar, Bangalore. At PluginHive (Solvilor Technologies Pvt Ltd), we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like FedEx, UPS, Delhivery, and Amazon,...
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Customer Success Specialist
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bangalore, India Measured Moves Pvt Ltd Full timeCustomer Success Specialist (SaaS – Logistics / Material Tracking) Location: 100% Remote aligned to EST hours Type: Full-time About the Role We are looking for a responsive, detail-oriented Customer Success Specialist to support our clients using a mission-critical, production-grade SaaS platform used across landfills, haulers, and material generators....
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Customer Success Manager
2 weeks ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
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3 weeks ago
Bangalore, India Karix Full timeJob Role: Sr. Executive - Customer Success Job Location: Bangalore Job Responsibilities: - Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving - joint success. - Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner...
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Customer Success Manager | Edtech SaaS
1 week ago
Bangalore Division, India Michael Page Full time- Founding team member- Opportunity to lead a critical team in a fast-growing edtech SaaS companyAbout Our ClientOur client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.Job DescriptionKey...
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Customer Success Manager
4 days ago
bangalore, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...