Vp Of Customer Support And Customer Success | Saas | Bangalore
4 days ago
As the Vice-President - Customer Experience you will own the end-to-end post-go-live customer experience across all of the client accounts You will ensure clients realize continuous value by driving strategic account management building strong executive relationships and enabling ongoing product adoption You will lead and manage the entire post-go-live customer experience and account management function ensuring enterprise clients realize continuous value You will oversee the Technical Account Management TAM and Customer Support teams enabling them to deliver high-quality consistent customer experience across all accounts You will drive customer delight by engaging proactively with senior client stakeholders and ensuring predictable customer operations You will build and manage multi-level stakeholder relationships within enterprise customers acting as their strategic partner and point of escalation You will drive system improvements aimed at tracking and improving customer health driving customer outcomes and improving operational efficiency influencing internal and external stakeholders as needed This is a 5 day WFO opportunity Candidate should come from a SaaS product background 12-18 years of experience in customer experience account management service delivery or operations within a SaaS or technology environment You have experience leading large customer-facing teams serving enterprise customers You have a track record of driving process improvements and solving complex operational challenges This is a Bangalore-based role They work five days a week from the office as they believe in-person interactions fuel innovation and agility Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore with operations spanning India Southeast Asia and the Middle East A competitive salary within the industry standards Work with a pedigreed set of leadership
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Bangalore, India Michael Page Full timeAbout Our Client Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East Job Description - You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value. -...
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Customer Success- Saas
2 weeks ago
Bengaluru, Karnataka, India Bizaccenknnect Pvt. Ltd. Full timeJob Title: Growth Consultant - Customer Success (SaaS Product) Experience: 2 Years Location: Gurgaon **Job Type**: Full-Time About the Role: We are seeking a motivated and detail-oriented Growth Consultant - Customer Success to join our dynamic team. In this role, you’ll be responsible for the successful implementation and ongoing support of Bizom, our...
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Customer Success Manager
1 week ago
Bangalore, Karnataka, India eShipz Full timeCustomer Success Manager Logistics Supply Chain Job Title Customer Success Manager Department Customer Success Account Management Location Remote City State Reports To Head of Customer Success VP of Sales About Company Name Insert a 2-3 sentence description of your company Example We are a leading freight-tech platform helping shippers gain real-time...
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Customer Success Consultant
3 weeks ago
Bangalore, Karnataka, India Sage Full timeAs a Customer Success Consultant at Sage you ll play a critical role in helping customers quickly realize value from their investment in Sage You will own the end-to-end onboarding process for customer accounts of significant complexity ensuring a seamless experience and a successful go-live This role requires strong cross-functional collaboration excellent...
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Customer Success
2 weeks ago
Bangalore, India Qoruz Full timeCustomer Success Executive - (MarTech) Experience: 1-2 years Budget - 7 LPA Fixed Location: HSR Layout, Bangalore About Qoruz, the Journey, and Life at Qoruz: Job Description: - Customer Onboarding & Engagement - Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform....
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Customer Success
2 weeks ago
bangalore district, India Qoruz Full timeCustomer Success Executive – (MarTech) Experience: 1-2 years Budget - 7 LPA Fixed Location: HSR Layout, Bangalore About Qoruz, the Journey, and Life at Qoruz: Job Description: Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform....
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Bangalore, Karnataka, India Hireginie Talent Cloud Full timeOur Client A leading global e-commerce SaaS platform founded in 2011 offering a comprehensive post-purchase experience solution for online retailers It provides tools for shipment tracking returns management delivery analytics and automated customer engagement Trusted by thousands of brands worldwide the platform helps businesses improve customer...
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Customer Success Manager
4 weeks ago
Bangalore, Karnataka, India Talent361 Full timeCustomer Success Manager Key Responsibilities Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT Tech leaders Strategic Orchestration Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks Visionary Advocacy Anticipate customer needs and create success programs...
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Customer Success Manager
1 week ago
Bangalore, Karnataka, India Weekday AI Full timeThis role is for one of the Weekday s clients Salary range Rs 700000 - Rs 1300000 ie INR 7-13 LPA Min Experience 1 years Location Bengaluru Karnataka Mumbai JobType full-time Requirements What You ll Do Manage a portfolio of Enterprise Premium Support clients ensuring high-quality service delivery and relationship retention Respond to and manage daily...
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Customer Support Executive
3 weeks ago
Bangalore, India PluginHive Full timeWe’re hiring a Customer Support Executive (B2B SaaS Support) — full-time, work from our office in Kasturi Nagar, Bangalore. At PluginHive (Solvilor Technologies Pvt Ltd), we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like FedEx, UPS, Delhivery, and Amazon,...
