Manager - Customer Success - Ecommerce Saas (3-6 Yrs) Bangalore (after-sales/customer Service)
10 hours ago
Our Client A leading global e-commerce SaaS platform founded in 2011 offering a comprehensive post-purchase experience solution for online retailers It provides tools for shipment tracking returns management delivery analytics and automated customer engagement Trusted by thousands of brands worldwide the platform helps businesses improve customer satisfaction streamline logistics and enhance overall delivery experiences Title Customer Success ManagerLocation BangaloreEducation GraduateExperience 3 - 6 YearsAbout the Role As a Customer Success Manager you will own client relationships and ensure they get maximum value from the platform You will lead on-boarding resolve issues and conduct regular business review meetings The role requires close collaboration with global teams to support customer goals Your key focus will be retention growth and delivering an exceptional customer experience Roles Responsibilities - 3-6 years experience in customer-facing technical roles in either SaaS E-commerce or Marketing automation technology - Manage a portfolio of accounts driving engagement retention and growth - Lead on-boarding for new clients and support implementation needs - Conduct regular business reviews with C-level executives to share insights and identify opportunities - Act as the primary contact for escalated technical issues ensuring timely resolution with internal teams - Build deep platform expertise to guide users and serve as a trusted advisor to maximize value - Collaborate with global teams and own key customer success KPIs including dollar retention and expansion Requirements - 3-6 years of experience in customer-facing roles with a proven track record of delivering results - Excellent verbal and written communication skills able to explain technical concepts clearly to all stakeholders - Exposure to eCommerce platforms OMS WMS TMS or supply chain logistics systems is a plus - Strong project management multitasking and attention to detail capable of handling multiple priorities - Customer-focused quick learner team player with experience in preparing business reports and QBRs ref updazz com
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Bangalore, Karnataka, India Placjo Full timeAbout the Role As a Customer Support Associate - Voice you will be handling inbound voice calls primarily internal calls with no sales targets Your main responsibilities will include assisting customers with their queries and providing efficient resolutions focusing on key parameters like Average Handling Time AHT Key Responsibilities - Handle inbound...
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Customer Success Manager
2 weeks ago
bangalore, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
1 week ago
Bangalore, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
1 week ago
Bangalore, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
1 week ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
1 week ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
1 week ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
1 week ago
bangalore district, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Bangalore, Karnataka, India Beenext Full timeJob Title Customer Support ExecutiveLocation Bangalore IndiaExperience 3 to 5 YearsWork Timings US Shift Night Shift Employment Type Full-TimeAbout the Role We are looking for a highly skilled and customer-focused Customer Support Executive with hands-on experience in AWS and Azure environments You will be responsible for addressing technical queries...
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Ecommerce Customer Relations Executive
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Bengaluru, Karnataka, India Corridor 6 Films LLP Full time**Key Responsibilities**: - **Shopify Store Management**: - Oversee day-to-day operations of the Shopify store, including product listings, order processing, inventory management, and website updates. - Maintain accurate product information and optimize listings to enhance customer engagement and sales. - Troubleshoot and resolve technical issues on...
