Customer Success Manager
1 day ago
Our client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences. About the Role: As a Customer Success Manager will own client relationships and ensure they get maximum value from the platform. You will lead onboarding, resolve issues, and conduct regular business review meetings. The role requires close collaboration with global teams to support customer goals. Your key focus will be retention, growth, and delivering an exceptional customer experience. Roles & Responsibilities: 3-6 years' experience in customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of accounts, driving engagement, retention, and growth. Lead onboarding for new clients and support implementation needs. Conduct regular business reviews with C-level executives to share insights and identify opportunities. Act as the primary contact for escalated technical issues, ensuring timely resolution with internal teams. Build deep platform expertise to guide users and serve as a trusted advisor to maximize value. Collaborate with global teams and own key customer success KPIs, including dollar retention and expansion. Requirement: 3–6 years of experience in customer-facing roles with a proven track record of delivering results. Excellent verbal and written communication skills; able to explain technical concepts clearly to all stakeholders. Exposure to eCommerce platforms, OMS, WMS, TMS, or supply chain/logistics systems is a plus. Strong project management, multitasking, and attention to detail, capable of handling multiple priorities. Customer-focused, quick learner, team player, with experience in preparing business reports and QBRs.
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Customer Success Manager
1 week ago
bangalore district, India Skill Veda Full timeCustomer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
bangalore district, India Decode Age Full timeLocation: Bengaluru Function: Customer Success, Experience & Support Reporting To: Growth Head/ CEO About Decode Age Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...
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Customer Success Manager
2 weeks ago
bangalore district, India Tyfone, Inc. Full timeJob Description – Customer Success Manager (India) About the company: Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses, to simplify and make it easier to manage their...
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Customer Success Manager
2 weeks ago
bangalore district, India Digio.in Full timeAbout Digio - Digio was founded in 2016 and currently is the market leader in the Digital onboarding space with its offerings around Digital Identity, eKYC, Digital Documentation/Signing, Recurring Payments based on NACH and UPI, Account Aggregator etc. Digio is used by more than 1500 businesses in India and performs over 1 Billion transactions annually....
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Customer Success Manager
1 day ago
bangalore district, India Soroco Full timeSoroco is on a mission to elevate and transform how teams everywhere work. Powered by multiple patents, its flagship AI model, Scout, generates a work graph - a map of friction hurting your teams and business outcomes. Today, this map drives productivity improvements in 150+ organizations globally, including several Fortune 500 companies. Soroco has been...
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Customer Success Manager
1 day ago
bangalore district, India BiteSpeed Full timeJob Role - Customer Success Manager - India About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like...
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Enterprise Customer Success Manager
3 days ago
bangalore district, India Responsive Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
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Customer Success Manager
1 day ago
Bangalore Urban district, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
3 days ago
Bangalore Urban district, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Intern
5 days ago
bangalore district, India Graphy Inc. Full timeCustomer Success Intern Location: On-site | Bengaluru, Karnataka Timings: 11:00 AM - 8:00 PM Stipend: INR 20,000 per month Company: Graphy Inc. Company Website: About Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and are looking for...
