Customer Success Manager
4 weeks ago
Our client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences. About the Role: As a Customer Success Manager will own client relationships and ensure they get maximum value from the platform. You will lead onboarding, resolve issues, and conduct regular business review meetings. The role requires close collaboration with global teams to support customer goals. Your key focus will be retention, growth, and delivering an exceptional customer experience. Roles & Responsibilities: 3-6 years' experience in customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of accounts, driving engagement, retention, and growth. Lead onboarding for new clients and support implementation needs. Conduct regular business reviews with C-level executives to share insights and identify opportunities. Act as the primary contact for escalated technical issues, ensuring timely resolution with internal teams. Build deep platform expertise to guide users and serve as a trusted advisor to maximize value. Collaborate with global teams and own key customer success KPIs, including dollar retention and expansion. Requirement: 3–6 years of experience in customer-facing roles with a proven track record of delivering results. Excellent verbal and written communication skills; able to explain technical concepts clearly to all stakeholders. Exposure to eCommerce platforms, OMS, WMS, TMS, or supply chain/logistics systems is a plus. Strong project management, multitasking, and attention to detail, capable of handling multiple priorities. Customer-focused, quick learner, team player, with experience in preparing business reports and QBRs.
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Customer Success Manager
4 weeks ago
Bangalore Urban district, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
2 hours ago
Bangalore Urban district, India Hireginie Full timeOurclientaleading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Specialist
4 weeks ago
Bangalore Urban, India Karix Full timeJob Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....
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Customer Success Specialist
2 weeks ago
Bangalore Urban, India Karix Full timeJob Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...
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Customer Success Intern
3 weeks ago
Bangalore Urban, India Joveo Full timeAbout JoveoAs the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within...
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Customer Success Intern
3 weeks ago
Bangalore Urban, India Joveo Full timeAbout Joveo As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget....
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Technical Success Manager
1 week ago
Bangalore Urban, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.Job Intro: The Customer organization is tasked with retaining customers and...
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Technical Success Manager
1 week ago
Bangalore Urban, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty. Job Intro: The Customer organization is tasked with retaining customers and...
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Technical Success Manager
7 days ago
Bangalore Urban, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty. Job Intro: The Customer organization is tasked with retaining customers and...
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Customer Success Manager
5 days ago
bangalore, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
