Technical Success Manager
11 minutes ago
Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.
Job Intro:
The Customer organization is tasked with retaining customers and growing customer spend with Chargebee (CB) through adoption, usage, and cross-sell. The new Technical Success Manager (TSM) role focuses on collaborative efforts with AMs to ensure customers derive maximum value from the CB platform and understands the customer’s organizational needs inside and out. The TSM in this role functions as the technical POC and technical strategic advisor to customer’s post-sale journey and becomes the enduring technical relationship shepherd of Chargebee. As a Technical Success Manager, you will act as the key technical point of contact for our Enterprise and strategic accounts, ensuring their success and growth. Your role is pivotal in understanding our clients' technical needs, enhancing their experience with our products, and fostering long-term relationships by providing expert guidance and support.
Key Responsibilities:
● Serve as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts. While requests will be triaged through support, the expectation is that the TSM is watching over the happenings in each of their accounts.
● Gain expert knowledge of our products and the technical solutions offered to customers, ensuring you can address complex inquiries and provide insightful advice wherever required
● Develop a comprehensive understanding of the customer’s users, techstack, business practices and operating environments to tailor technical solutions effectively.
● Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you, through your technical prowess.
● Build and maintain strong relationships with clients, establishing yourself as a trusted technical partner committed to their success.
● Conduct thorough reviews of implementation-to-success handover documentation to guarantee the longevity and efficacy of the solutions provided.
● Conduct proactive reviews of their workflow setup and see how Chargebee’s evolving product aligns with the customer’s strategic objectives.
● Analyze clients' technical requirements meticulously, the reason and the business context around the requirements and prepare well-structured content for the Product team to facilitate feature requests and product enhancements.
● Represent the technical “Voice of the Customer” within Chargebee influencing internal teams and promoting business-value-led practices to meet and exceed customer expectations.
● Participate in Quarterly Business Reviews (QBRs) with Account Managers ( AMs) to discuss account health, progress, and strategies for customer growth and retention.
● Work with our product, engineering and BI to draft requirements around product metrics that can help with insights into product adoption and advisory.
● Work with Product to ensure EAPs and new functionality is duly introduced to your user base ● Collaborate with SCs and Implementation Consultants to fully understand the customer’s technical requirements, workflows and experience of the platform
Qualifications:
● Minimum of 2 years of work experience as a Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers.
● Hands-on experience with web development technologies and APIs, with a strong ability to troubleshoot and resolve technical issues.
● Analytical skills required to zoom out and solve for customer use-cases
● Familiarity with SaaS products/businesses and proficiency in web development languages.
● A strong ability to understand customer needs and deliver solutions that are effective in the long term.
● Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
● Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively.
● Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences.
● Good project management skills
● Stakeholder management skills
-
Technical Success Manager
2 days ago
Bangalore Urban, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.Job Intro: The Customer organization is tasked with retaining customers and...
-
Technical success manager
9 hours ago
Bangalore, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty. Job Intro: The Customer organization is tasked with retaining customers...
-
Technical Success Manager
6 hours ago
Bangalore, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty. Job Intro: The Customer organization is tasked with retaining customers...
-
Chargebee | Technical Success Manager
2 days ago
bangalore, India Chargebee Full timeChargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.Job Intro: The Customer organization is tasked with retaining customers and...
-
Customer Success Manager
1 week ago
Bangalore Urban, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
7 days ago
Bangalore Urban, India Graphy Inc. Full timeJob Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....
-
Customer Success Intern
6 days ago
Bangalore Urban, India BHIVE Workspace Full timeWe are seeking a motivated and detail-oriented Customer Success Intern to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer...
-
Customer success manager
5 days ago
Bangalore, India AppViewX Full timeEnterprise Customer Success Manager - Americas Region Who we are and What we do? App View X is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At App View X, you will get to work with our AVX ONE platform that provides complete certificate...
-
Customer success manager
8 hours ago
Bangalore, India MongoDB Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At Mongo DB we are...
-
Customer Success Manager
8 hours ago
Bangalore, India MongoDB Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...
-
Customer Success Manager
7 days ago
Bangalore Urban, India apna Full timeResponsibilities ● Own Net revenue Retention (NRR) for respective organizations ○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money ○ Customization of the training modules for the existing clients by maintaining...
-
Customer Success Manager
1 week ago
Bangalore Urban, India apna Full timeResponsibilities● Own Net revenue Retention (NRR) for respective organizations○ Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirement, pitch the right product to maximize value for money○ Customization of the training modules for the existing clients by maintaining...
-
Account success manager
8 hours ago
Bangalore, India Grid Dynamics Full timeJob Description: Experience : 9+yrs Location : Bangalore /Hyderabad Notice period: Immediate to 30 days Create and execute a strategic sales plan that expands our customer base and extends the company's reach in India Meet with potential clients and grow long-lasting relationships that address their needs Manage several customer's...
-
Key Account Manager
2 days ago
Bangalore Urban, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We’re currently working with 2500+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
-
Customer success manager
9 hours ago
Bangalore, India Scrut Automation Full timeJob Description: Customer Success Manager - APAC Role Details Position: Customer Success Manager Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...
-
Customer Success Manager
7 days ago
Bangalore, India AppViewX Full timeEnterprise Customer Success Manager - Americas Region Who we are and What we do? AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate...
-
Customer Success Manager
6 hours ago
Bangalore, India Scrut Automation Full timeJob Description: Customer Success Manager - APAC Role Details Position: Customer Success Manager Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...
-
Customer Success Manager
7 days ago
Bangalore, India Simpliwork Full timeDepartment Customer Success Designation Manager – Customer Success Manager Location Bangalore Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as...
-
Technical Writer
12 hours ago
Bangalore Urban, India Algonomy Full timePosition: Technical Writer (Permanent role)Location: Bangalore, IndiaExperience: 4-5 years of software technical writing experienceEducation:GraduateAt Algonomy, we believe the future of our economy is Algorithmic, where businesses will develop resilient, adaptive and agile decisioning abilities that will constantly test and refine AI-driven actions to...
-
Customer success manager
52 minutes ago
Bangalore, India Wundrsight Health Full timeJob Title : Customer Success Manager Location : Bangalore, India (On-site) Company : Wundrsight Health Role Overview: As a Customer Success Manager, you will play a critical role in ensuring the successful onboarding, implementation, training, and support of Wundrsight Health’s solutions across hospitals, clinics, corporate and other clients....
