Ecommerce Customer Relations Executive

4 days ago

Bengaluru Karnataka, India Corridor 6 Films LLP Full time

**Key Responsibilities**:

- **Shopify Store Management**:

- Oversee day-to-day operations of the Shopify store, including product listings, order processing, inventory management, and website updates.
- Maintain accurate product information and optimize listings to enhance customer engagement and sales.
- Troubleshoot and resolve technical issues on Shopify, ensuring the store remains functional and customer-friendly.
- **Customer Relations & Support**:

- Act as the primary point of contact for customer inquiries, ensuring timely and professional responses.
- Address customer concerns, process refunds, exchanges, and handle post-purchase support with empathy and efficiency.
- Proactively follow up with customers to maintain high satisfaction levels and foster positive relationships.
- **Order & Inventory Management**:

- Coordinate with the supply chain team to ensure order fulfillment accuracy and timely delivery.
- Monitor inventory levels, reorder stock, and update stock status on the Shopify platform to avoid delays or cancellations.
- **Sales & Promotion Support**:

- Assist in setting up sales campaigns, promotions, and discount codes on Shopify.
- Collaborate with the marketing team to implement and monitor promotional activities, seasonal sales, and flash deals.
- **Data & Reporting**:

- Analyze customer feedback and eCommerce data to improve store performance, and report key insights to management.
- Track daily sales metrics, customer satisfaction rates, and other key performance indicators.

**Key Qualifications**:

- Proven experience in eCommerce and Shopify operations, with a strong understanding of online retail.
- Exceptional customer service skills, with the ability to manage customer inquiries and resolve issues professionally.
- Proficiency in both **English and Hindi** (spoken and written) is essential.
- Strong organizational skills with attention to detail and accuracy.
- Knowledge of basic inventory management and order processing workflows.

**Skills & Competencies**:

- **Technical Proficiency**: Skilled in Shopify, with a solid understanding of eCommerce tools and systems.
- **Communication**: Excellent interpersonal skills and the ability to communicate clearly and effectively with customers.
- **Problem-Solving**: Able to handle customer issues independently, demonstrating empathy and resourcefulness.
- **Multitasking**: Strong ability to manage multiple responsibilities, balancing customer service with store operations.

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- How do you typically handle updates or technical issues on Shopify?

**Experience**:

- E-Commerce: 1 year (required)
- total work: 3 years (preferred)

Work Location: In person

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