Customer Success Executive

3 weeks ago

Bangalore, India Karix Full time

Job Role: Sr. Executive - Customer Success

Job Location: Bangalore

Job Responsibilities:

- Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving
- joint success.
- Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.
- Act as the main liaison or a leader between partners and internal teams to foster collaboration, address challenges, and identify new opportunities.
- Develop and execute initiatives that drive partner enablement, growth, and engagement, ensuring partners meet their business goals.
- Maintain and manage a pipeline of partners, tracking engagement, performance, and areas for improvement.
- Work closely with Sales & existing partners to explore up-sell, cross-sell, and renewal opportunities, driving long term growth.
- Provide detailed reporting on partner performance, health, and forecast to the management team.
- Contribute to the development of the overall partner strategy and ensure its successful execution across regions.

Desired Candidate Profile:

- 3-5 years of experience in partner management, customer success, or business development, preferably in a SaaS, CPAAS environment.
- Proven success in managing and growing relationships with partners or enterprise clients.
- Strong ability to communicate complex solutions with clarity and confidence to both technical and non-technical
- stakeholders.
- Proven track record of exceeding growth targets and driving revenue through partnerships.
- High business acumen with experience across multiple industry verticals.
- Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.
- Strong presentation, negotiation, and interpersonal skills.

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