Lead Crew Captain
4 days ago
Lead Crew Captain L5 Role Overview As a Captain within Swiggy s premium personal assistance service - CREW - you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical service area Each desk caters to a specialized lifestyle need and you ll be responsible for ensuring seamless delivery thoughtful planning and vendor coordination This is a customer-facing role with a focus on high ownership creativity and operational excellence You ll act as the single point of contact for the assigned category of service from request intake to final execution Key Responsibilities Handle user requests from intake to fulfillment within your assigned service desk Dining and Experiences Travel Event Planning Govt Official process guidance and Home Service assistance Plan coordinate and execute tasks by engaging relevant third-party vendors or agencies Communicate clearly and empathetically with the client ensuring timely updates and delightful service Customize solutions based on client preferences and context Track request status vendor performance and user satisfaction metrics Adhere to SOPs while applying creative problem-solving to enhance service delivery Desk Allocation Candidates will be assigned to dedicated desks based on the nature and relevance of their prior experience Desk categories include restaurant reservations events travel cab bookings and government documentation support Ways of Working CREW is a 24x7 service Crew Captains work in rotational shifts 5 days week Weekend availability is required based on the roster Work From Office is mandatory for all working days The primary working shift is from morning to evening Some desks may have late-night shifts If you meet the above background and are also deeply enthusiastic about either travel food lifestyle shopping spotting trends or event planning you would fit right in Background for Hiring College graduates MBA BBA B Com B Tech etc 2-5 years of experience in one of the listed verticals Background in event planning travel itinerary designing visa assistance restaurant onboarding partnerships and handling social media for food brands Excellent communication and coordination skills Ability to follow SOPs while thinking creatively for premium service delivery Strong vendor interaction or planning background Punctuality in working from the office KRAs 1 High responsiveness and proactivity 2 Efficient task planning and fulfillment 3 Strong adherence to desk-specific SOPs 4 High user satisfaction and service delight KPIs 1 Task Completion Rate 2 Customer Satisfaction Score 3 Turnaround Time TAT per task 4 SOP Compliance 5 First Response Time
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Manager- Training
4 days ago
Bangalore, Karnataka, India Swiggy Full timeManager - Training Quality Bangalore On-Site CREW is a premium personal assistant service designed to save customers time money and effort Tailored to meet the demands of busy professionals CREW offers a comprehensive range of services to simplify their lives and enhance their experiences For travel we handle everything from flight bookings and visa...
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▷ Urgent! Assistant Manager
7 days ago
Bangalore, Karnataka, India Swiggy Full timeAssistant Manager - Cx Ops Travel Category Bangalore On-Site CREW is a premium personal assistant service designed to save customers time money and effort Tailored to meet the demands of busy professionals CREW offers a comprehensive range of services to simplify their lives and enhance their experiences For travel we handle everything from flight bookings...
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Restaurant Captain
1 week ago
Bengaluru, Karnataka, India BLR BREWING CO. Full timeA restaurant captain, also known as a head waiter or lead server, typically holds a supervisory position in a restaurant's front-of-house staff. Their responsibilities often include: - **Guest Relations**: Restaurant captains are responsible for ensuring that guests have a pleasant dining experience. They greet patrons, assist with seating arrangements, and...
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Restaurant Captain
4 days ago
bangalore, India fan eateries pvt. Full timeA restaurant captain oversees dining room operations to ensure excellent guest service and smooth service flow. Key responsibilities include leading and supervising the service staff, managing reservations and seatingJob Type: Full-timePay: ₹17, ₹19,000.00 per monthBenefits:Food providedHealth insuranceWork Location: In person
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Senior Manager- Crew Systems
1 week ago
bangalore, India IndiGo (InterGlobe Aviation Ltd) Full timeBrief about the role/ team/ candidate requirement The Crew Systems team within the Operations Control Center (OCC) is responsible for managing and optimizing crew planning, tracking, and communication through advanced technology solutions. The Manager/Senior Manager – Crew Systems will lead initiatives to enhance system performance, ensure seamless...
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Restaurant Captain- Female
3 days ago
Mangalore, Karnataka, India Fernandes and Associates Full time**Three star property in Mangalore, looking for an ambitious and hardworking Female Captain In this position, you will be hired to provide the core service of the restaurant’s product. You are responsible for delivering the guests’ experience on a day-to-day basis. You will also be expected to lead your team by an example.** - Captain/ Trainee Captain...
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HSR Layout, Bengaluru, Karnataka, India Rexo Solutions Full time ₹ 96,000 - ₹ 1,92,000 per year*Job Title:* Operations & Onboarding Executive (Captains Management) – BestBHK*About BestBHK:*BestBHK is a growing real estate platform that connects tenants and property owners through our on-ground partners called *Captains*. We simplify the entire house-hunting and booking process for both customers and property owners.*Role Overview:*We are looking for...
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Restaurant Captain
3 days ago
Indiranagar, Bengaluru, Karnataka, India fan eateries pvt.ltd. Full timeA restaurant captain oversees dining room operations to ensure excellent guest service and smooth service flow. Key responsibilities include leading and supervising the service staff, managing reservations and seating Pay: ₹17,000.00 - ₹19,000.00 per month **Benefits**: - Food provided - Health insurance Work Location: In person
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Assistant Manager
4 days ago
Bangalore, Karnataka, India Swiggy Full timeWays of Working - Mandate 3 Employees to be located in their place of posting respective office base location 5 days WFO and rotational shifts as when needed as per business requirements About CREW Crew is Swiggy s newest venture - a smart always-on personal concierge app that handles life s ugh I ll do it later moments From scoring that impossible dinner...
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Restaurant Captain/ Floor manager
1 week ago
Ashoknagar, Bengaluru, Karnataka, India LUPA. Bangalore Full time ₹ 2,88,000 - ₹ 3,12,000 per year1. Leadership and Management : The Captain in Food & Beverage (F&B) service is responsible for leading and managing the service team, ensuring smooth operations during service hours. This includes assigning tasks, providing guidance, and overseeing performance to maintain high standards of customer satisfaction.2. Customer Interaction and Satisfaction :...