Operations & Onboarding Executive (Captains Management)
5 days ago
*About BestBHK:*
BestBHK is a growing real estate platform that connects tenants and property owners through our on-ground partners called *Captains*. We simplify the entire house-hunting and booking process for both customers and property owners.
*Role Overview:*
We are looking for a proactive and energetic *Operations Executive* who can handle the *end-to-end coordination between Captains, clients, and internal teams* — from onboarding Captains to managing leads, ensuring bookings, and tracking payments.
*Key Responsibilities:*
- *Captain Onboarding*
* Identify, approach, and onboard new Captains (real estate partners/field agents).
* Train Captains on BestBHK's process, app usage, and lead handling.
* Maintain and regularly update the active list of Captains area-wise.
- *Lead Management & Coordination*
* Receive and assign leads to the right Captains based on location and property type.
* Coordinate with Captains and clients till house visits, negotiations, and bookings are completed.
* Maintain strong communication and follow-ups with both clients and Captains.
- *Payment Tracking & Closure*
* Monitor the entire booking process till payment is received.
* Coordinate with the accounts team to confirm and record payments.
* Ensure smooth and transparent transaction flow between all parties.
- *Reporting & Performance Tracking*
* Prepare daily and weekly reports of leads, bookings, and payments.
* Track Captain performance and identify top/low performers.
* Suggest and implement process improvements for better conversion.
*Requirements:*
* Must be fluent in *Kannada, Hindi, and English.*
* Excellent communication, coordination, and follow-up skills.
* Prior experience in *real estate operations, field coordination, or sales support* preferred.
* Comfortable working with phone calls, WhatsApp, and CRM tools.
* Strong time management and multitasking ability.
* Basic Excel / Google Sheets knowledge.
*Work Details:*
* *Location:* Bangalore (Hybrid or Office-based)
*Ideal Candidate:*
* Self-driven and target-oriented.
* Strong communicator who can handle multiple Captains and clients.
* Quick thinker with problem-solving attitude.
* Eager to grow within a fast-moving real
Job Types: Full-time, Internship
Contract length: 6 months
Pay: ₹8,000.00 per month
Benefits:
- Internet reimbursement
- Work from home
Work Location: In person
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