Product Onboarding Trainee

2 weeks ago

HSR Layout Bengaluru Karnataka, India Superfone Full time

**About Superfone**:
Superfone is India's 1st Business Phone Number built to help SMBs manage their customer interactions better and grow their business. Apart from enabling communication, Superfone aims to enable the business growth of SMBs by providing integrated business software via the phone platform.

**Please read before you apply**
- This is a 100% on-site role based at our office in HSR layout, Bangalore.
- This role is a fit for those with 0 - 1 years of experience
- This is a product operations role and one is expected to use technology tools, understand integrations, debug issues and support customers.
- We work 6 days a week - 5 days a week in office & WFH on Saturdays
- Prior experience, internship, part time or college experience is a bonus
- English & Hindi fluency is a must
- Immediate joiners are strongly preferred
- ____________________________________
**About the role**:
A product onboarding executive is responsible for onboarding & training Superfone’s CRM, Whatsapp API and other capabilities after payment.

**Job responsibilities**:

- Understand Superfone’s product capabilities, integration possibilities & limitations.
- Contact customers immediately after payment to guide them and train them how to use Superfone.
- Ask about their use case, workflow and map it to Superfone’s product capabilities
- Help them understand the product, answer their questions and suggest how our
product could help them
- Document all pertinent customer information and conversations into CRM
- Demonstrate great customer service, communication skills & ownership on tasks given.

**Mandatory requirements**:

- Should understand technology tools (how it works, setup, APIs and other)
- Should be able to speak English and Hindi fluently
- Good with basic software like Google Suite / Google Meet / MS Office etc

**What we offer**:

- Annual CTC:
a. 3.0 lac during probation (3 months)
b. 4.2 lac + health insurance afterwards
- Best on-the-job training for operations, customer handling while learning about Software (SaaS)

Pay: ₹300,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you speak any South Indian Language
- How many years of customer support experience you have?

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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