▷ 15h Left Customer Support
4 days ago
Who We AreFounded in 2016 ItsaCheckmate is the industry leader in providing true end-to-end integration between restaurant point of sale POS systems and over 100 third-party delivery and ordering platforms Our technology automatically accepts orders from these platforms injects them directly into the restaurants existing POS and sends them to the kitchen printers - without any manual involvement at all We help restaurant operators grow their revenue without increasing costs We are a leader in the restaurant-tech space and ItsaCheckmate serves 8 000 restaurant locations globally and enjoys relationships with more than 150 technology partners What Youll Do The Operations Specialist - Customer Support will assist our customers with technical problems when using our products and services The Operations Specialist s responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities To be successful in this role you should be an excellent communicator whos able to earn our customer s trust A successful Operations Specialist - Customer Support will understand the team goals including customer satisfaction service level agreement and quality assurance metrics and consider ways to make an impact to support the achievement of these goals This role is 100 remote full-time Responsibilities Help provide support and troubleshooting for our Support system Support content management for our internal knowledge base Provide feedback on internal processes and implement best practices to improve the customer experience and overall customer support flow Identify areas where documentation or training is lacking and resolve gaps and implement training opportunities Provide weekly updates to Senior Customer Support Operations Team Lead Respond to customer queries in a timely and accurate way via phone email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions for example by testing different scenarios or impersonating users Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product Sales and Marketing teams Assist in training new Operation Specialists - Customer Support Other duties as assigned by Supervisor Requirements Experience as a Customer Support Operations Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma Passion for solving business problems and able to solve problems using available tools and resources Work with detailed procedures and program guidelines Embody teamwork excellence in service integrity and accountability Top-notch communication writing and presentation skills and the ability to educate our teams and customers on best practices Able to work independently when needed and collaborate across multiple teams A self-motivated quick learner with great attention to detail Able to work in a fast-paced environment
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▷ [3 Days Left] WebFlow Freelancer
2 weeks ago
India INDIC EMS Electronics Pvt. Ltd. Full timeINDIC EMS Electronics Pvt. Ltd. needs a Webflow pro to upgrade UI/UX and boost SEO You’ll work on: • Layouts, components, interactions • CMS/templates + scalable styles • Technical SEO (meta, schema, sitemaps, hreflang, canonicals) • Speed & CWV fixes (images, assets, redirects) • GSC/GA4/GTM setup + content updates You have: • Strong...
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Customer support
2 days ago
Navi Mumbai, Mumbai, India Preferable - Crafting Careers Full timeJob Description Post- Customer support Ex-=3-4,Years Salary- 25-30K Location- Navi Mumabi Vashi Job Detail- Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Responsible to support the Engineer on Field Daily Co-ordination and Support with Team. Any service industries candidates will be applicable but Field...
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15h Left! Billing Associate
1 week ago
Gurugram, India Ankura Full timeJob Description Ankura is a team of excellence founded on innovation and growth. Ankura At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our...
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▷ [15h Left] Customer Support- Executive
1 week ago
Bengaluru, India GoKhana Full timeJob Description Roles & Responsibilities - Primarily handling merchant escalated cases daily. - Working with the internal stakeholders to extract the resolution. - Identify opportunities for process improvement, considering the merchant and partner experiences. - Proactively help to resolve merchant concerns in a timely, professional and positive manner,...
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▷ (15h Left) Technical Support Engineering
2 weeks ago
India Microsoft Full timeJob Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
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15h Left! IT Support Analyst
2 weeks ago
Bengaluru, India Athenahealth Technology Private Limited Full timeJob Description Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users,...
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15h Left: Customer Success
1 week ago
Mumbai, India LeadSquared Full timeJob Description Job Description : At LeadSquared, our Customer Success team is essential to our growth and customer satisfaction. We're seeking motivated professionals who excel at nurturing customer relationships, guiding them from onboarding through adoption, and ensuring they achieve their business goals using our platform. What You'll Do Seamless...
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(15h Left) Customer Support Executive
1 week ago
Mumbai, India ValueAdd Softtech & Systems Pvt Ltd Full timeJob Description Experience: 1-2 years Job Summary We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year experience or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing...
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Delhi, India BolsterBiz Full timeJob Description About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. Essential Job Functions - Read, review, respond, and...
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[15h Left] Senior Cloud Support Engineer
4 days ago
India Akamai Technologies Full timeJob Description Job Description Are you passionate about Akamai Compute technologies and services Does solving some of the Compute Support team's most difficult challenges interest you Join our Compute Product Support Group! We resolve complex Customer Support issues and share insights with the Compute Support team. Our focus includes enhancing...
