▷ 15h Left Customer Support
4 weeks ago
Who We AreFounded in 2016 ItsaCheckmate is the industry leader in providing true end-to-end integration between restaurant point of sale POS systems and over 100 third-party delivery and ordering platforms Our technology automatically accepts orders from these platforms injects them directly into the restaurants existing POS and sends them to the kitchen printers - without any manual involvement at all We help restaurant operators grow their revenue without increasing costs We are a leader in the restaurant-tech space and ItsaCheckmate serves 8 000 restaurant locations globally and enjoys relationships with more than 150 technology partners What Youll Do The Operations Specialist - Customer Support will assist our customers with technical problems when using our products and services The Operations Specialist s responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities To be successful in this role you should be an excellent communicator whos able to earn our customer s trust A successful Operations Specialist - Customer Support will understand the team goals including customer satisfaction service level agreement and quality assurance metrics and consider ways to make an impact to support the achievement of these goals This role is 100 remote full-time Responsibilities Help provide support and troubleshooting for our Support system Support content management for our internal knowledge base Provide feedback on internal processes and implement best practices to improve the customer experience and overall customer support flow Identify areas where documentation or training is lacking and resolve gaps and implement training opportunities Provide weekly updates to Senior Customer Support Operations Team Lead Respond to customer queries in a timely and accurate way via phone email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions for example by testing different scenarios or impersonating users Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product Sales and Marketing teams Assist in training new Operation Specialists - Customer Support Other duties as assigned by Supervisor Requirements Experience as a Customer Support Operations Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma Passion for solving business problems and able to solve problems using available tools and resources Work with detailed procedures and program guidelines Embody teamwork excellence in service integrity and accountability Top-notch communication writing and presentation skills and the ability to educate our teams and customers on best practices Able to work independently when needed and collaborate across multiple teams A self-motivated quick learner with great attention to detail Able to work in a fast-paced environment
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▷ [15h Left] Customer Support
2 weeks ago
Mohali, India Narang Staffing Solutions Full timeJob Description Customer Service Associate Location: Mohali Working Days: 5 days/week Shift: UK Shift (Monthly rotational)] Experience:0-2 Years Role Overview: We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails). This role requires excellent communication skills, problem-solving ability,...
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Customer support
4 weeks ago
Navi Mumbai, Mumbai, India Preferable - Crafting Careers Full timeJob Description Post- Customer support Ex-=3-4,Years Salary- 25-30K Location- Navi Mumabi Vashi Job Detail- Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Responsible to support the Engineer on Field Daily Co-ordination and Support with Team. Any service industries candidates will be applicable but Field...
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[15h Left] Customer Support Associate
1 week ago
Ahmedabad, India OMSGURU Solutions PVT.LTD Full timeJob Description Job Title: Customer Support Associate Job Location: Ambli bopal, Ahmedabad. Job Type: Full-time About the Company: OMSGuruis a8-year-old software product company located inBopal, Ahmedabad working inthe eCommerceIndustry.OMS Guruis a backbone foronline eCommerce vendors and helps them grow their businessesprofitably. We serve over10000+ happy...
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Supervisor - Customer Support [15h Left]
2 weeks ago
Hyderabad, India GHX Full timeJob Description General Summary : This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for...
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Customer Support Executive
1 week ago
India Solutions Infoway Support Services Full time**No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...
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▷ 15h Left: Scrum Master Lead Consultant
3 weeks ago
Hyderabad, India Infosys Limited Full timeJob Description Responsibilities : Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on self-organization to fill in the intentional gaps left in the Agile/Scrum frameworks Enabling team to be more cross functional Conducting Scrum Ceremonies, Guiding the team in estimation and getting...
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▷ 15h Left! Customer Care Support Executive
2 weeks ago
Chennai, India Delibo Full timeJob Description We are seeking a dedicated and experienced Customer Care Support Executive to join our team. The ideal candidate will have a minimum of one year of experience in customer service, with excellent communication skills and a passion for assisting customers. As a Customer Care Support Executive, you will be responsible for addressing customer...
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▷ 15h Left! Senior Manager
2 weeks ago
India London Stock Exchange Group Full timeProud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video The Datascope Support team is a highly functioning global team within the Pricing Reference Service community As the Senior Manager of the global support team you ll lead all aspects of a...
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▷ 15h Left: Support Engineer
3 weeks ago
Pune, India NiCE Full timeJob Description At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about We are seeking a...
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▷ 15h Left: Business Support Specialist
1 week ago
India Solenis Full timeJob Description Business : Consumer Job Title : Business Support Specialist Reports to : Regional Sales Director About Solenis Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment...
