Senior Key Account Manager

4 weeks ago

Mumbai, Maharashtra, India Team Computers Full time
Position: Senior Key Account Manager

Location: Mumbai

Industry: IT Services and Consulting

Experience Required: 15+ yrs of Experience

Key Account Manager

Job brief

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.

To be successful as a key account manager, you should be able to analyse data and sales statistics and improve business and marketing strategies.

Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.

Key Account Manager Responsibilities:

Developing and sustaining solid relationships with key clients that bring in the most income for the company.

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

Addressing and resolving key clients' complaints.

Acting as the main point of contact between key clients and internal teams.

Communicating and collaborating with the marketing, sales, and logistics departments to ensure that key clients' needs are met.

Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

Serve as the link of communication between key customers and internal teams

Play an integral part in generating new sales that will turn into long-lasting relationships

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements and skills

To be successful as a key account manager, you must have:

· A degree in business, commerce, marketing, or related field.

· Minimum of 8 years' experience in sales or key accounts management.

· Fluent in English and two other languages.

· Strong negotiation skills and ability to understand client requirements.

· Knowledge of sales data analysis.

· Result-driven, action-focused, and a can-do attitude

· Ability to multi-task and thrive in a dynamic environment.

· Attention to detail, high energy levels, and self-motivation.

· Excellent interpersonal skills to build a good rapport with key clients.

· Strong negotiation and leadership skills, as well as customer service skills.

· Ability to work in teams and independently with minimum guidance.

· Proficient in all MS Office Applications and CRM software.

· Prior experience in managing clients in industry.

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