Customer Support Manager

1 week ago


Pune Maharashtra, India TalentXO Full time

Exp 5 to 10 yrs- Location Viman Nagar Pune- Office hours 3 pm to 1 am- Weekly offs 2 weekly offs Rotational Responsibilities - Managing and leading Customer Support Team - Manage and resolve customer queries via calls emails or chats- Provide accurate information regarding products orders returns and delivery - Maintain high level of customer satisfaction by ensuring timely and professional responses- Coordinate with internal teams for escalations and issue resolutions- Work effectively in a fast paced e- commerce support environment - Build and maintain strong customer relationship through positive communication - Monitor turnaround time TAT and ensure daily targets are met- Conduct regular team meetings performance review - Ensure high quality communication across phone email chat and social platforms - Prepare performance reports and present insight to management Requirement - Strong communication and interpersonal skills Fluency in English is a must - Proven experience in handling customers across international markets Canada US UK Australia preferred - Problem solving attitude with customer first approach ref updazz com



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