Process Associate – IT Support
3 weeks ago
Job Description
Inviting applications for the role of Process Associate - Service Desk
Responsibilities
- 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
- Review and Maintain internal Service Desk Support/knowledge Base
- Implement and Maintain self-service/self-help resources and services
- Report on known outage and service impacts
Qualifications we seek in you
Minimum Qualifications / Skills
- Must have a technology and service desk background
- Graduate in any stream
- ITIL certification
- Multitasking skills.
- Ability to pay attention to detail.
Preferred Qualifications/ Skills
- Good communication skills
- Familiar with ITIL framework.
- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
- Expertise in Active Directory administration, including creation of domain/exchange accounts.
- Excellent troubleshooting skills.
- Good interpersonal skills and attention to customer service.
- Ability to work effectively in a fast-paced environment.
- Ability to communicate effectively.
- Ability to effectively prioritize incidents and service requests.
- Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.
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Hyderabad, India Customer Support Full timeAdaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...
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