Process Associate

WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day

ABOUT THE TEAM:
The team members primary responsibility is to perform tasks associated with multiple operation task’s under insurance group. The basic duties of a Process Associate are to manage the flow of a process and optimize day-to-day activities. The role involves tasks like validating the insurance policy documents and updating the status, sending notifications when required, working on Lease protect and Asset protect claims & Refunds.

WHAT YOU’LL DO:
The team members primary responsibility is to perform tasks associated with multiple operation task’s under insurance group. The basic duties of a Process Associate are to manage the flow of a process and optimize day-to-day activities. The role involves tasks like validating the insurance policy documents and updating the status, sending notifications when required, working on Lease protect and Asset protect claims & Refunds.

PRIMARY RESPONSIBILITIES:
**PRIMARY RESPONSIBILITIES**

Responsibilities include, but not limited to:

- Assist in day-to-day Operations tasks, such as: validating Third party declarations, sending notification reports, Lease protect/Asset protect - Claims & Refunds.
- Build on the process knowledge continuously and scale up to handle at least more than 4+ tasks apart from Primary Task
- Responsible for resolving problems of low complexity
- Report daily, weekly and monthly to management as needed
- Assist Process Associate team members
- Assist in onboarding and training activities
- Additional duties as required

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:
**REQUIRED KNOWLEDGE/SKILLS/ABILITIES**
- Bachelor’s Degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field required.
- Prior experience in US Insurance with a demonstrated responsibility for exercising judgment and decision making is desired
- Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
- Verbal and written communication skills
- Must possess good organization, time management skills and strong attention to detail
- Ability to work with little supervision, but knowing when to escalate problems to management
- Ability to recognize and escalate situations as deemed necessary
- Demonstrate consistent judgment
- Ability to work after regular business hours as needed to guarantee deliverables are met
- Ability to work US business hours
- Reliable and dependable
- Ability to adapt to change

PREFERRED KNOWLEDGE/SKILLS/ABILITIES:
**PREFERRED EXPERIENCE / KNOWLEDGE / SKILLS**:

- Relevant experience in Insurance processing and/or Insurance operations
- Experience with Salesforce and SharePoint
- Experience within the multifamily industry is desired.

WHAT WE OFFER:
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.