Key Account Manager

Job Description

About Zyla (www.zyla.in)

Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

How you will make an impact:

Strategic Account Ownership:

- Take ownership and lead the scaling of key accounts corporate channels of Zyla Health.
- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.
- Develop and execute strategic account management plans to maximize revenue growth and client retention.
- Lead and mentor the key account management team, setting performance goals and monitoring their success.
- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning company solutions to meet them.
- Identify opportunities to expand business with existing clients through upselling, cross-selling, and customized solutions.

Client Success Management:

- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.
- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.
- Collaborate with internal teams (marketing, product, operations) to ensure seamless service delivery and client satisfaction.

Analytics and Insights:

- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.
- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.

Customer Experience Optimization:

- Ensure the delivery of the best user experience for Zyla Health customers.
- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.
- Team Leadership and Development:
- Lead and mentor a team comprising account managers, data analysts, and operations associates.
- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

We are looking for people who:

- 4+ years of experience in key account management, sales.
- Proven track record of managing and growing key accounts in a B2B environment.
- Strong negotiation, communication, and relationship-building skills.
- Ability to analyze data and market trends to make informed business decisions.
- Leadership experience with the ability to inspire and manage a team effectively.
- Proven expertise in strategic account management and client success initiatives.

What we offer:

- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
- An open setup where you can innovate every day.
- A home-like office with home-like perks :)