Key Account Manager
3 weeks ago
Job Description
Key Responsibilities:
- Onboarding:Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services.
- Client Engagement:Maintain regular communication with clients to understand their needs, provide updates, and gather feedback.
- Value Maximization:Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes.
- Issue Resolution:Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support.
- Performance Tracking:Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement.
- Customer Education:Conduct training sessions and workshops to educate clients on new features, best practices, and updates.
- Feedback Loop:Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation.
- Retention Strategy:Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships.
Qualifications:
- Bachelors degree in Business, IT, or a related field.
- 5+ yearsof experience in customer success, Key Account management, or a similar role within the IT services industry.
- Strong understanding of IT solutions and technology trends.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients.
- Problem-solving mindset with a focus on customer satisfaction.
- Proficiency in CRM software and other customer management tools.
- Ability to work collaboratively in a fast-paced environment and manage multiple client accounts
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