Key Account Manager

9 hours ago

Gurugram, India MakeMyTrip Full time

About the Opportunity:
Role: Key Account Manager
Level: Senior Executive/ Assistant Manager
Location: Gurugram

About the Function:
The Chains team is a part of the Hotel Supply function and this team manages the overall
business growth and supply of branded chain hotels headquartered outside India. They
manage key global brands such as Accor, Oberoi, Taj, Radisson Hotel Group to name a few.
The International Hotel Supply team adeptly oversees the supply for over 17,000
prestigious hotels worldwide, spanning renowned destinations such as Dubai, the Maldives,
Sri Lanka, Bali, Thailand, and beyond.

About the Role:
The Key Accounts Manager holds end-to-end responsibility for fostering growth among key
accounts from driving on-boarding of new hotels to generating revenue achieved through
regular interaction with revenue heads. This position entails sharing vital business insights
and recommendations with key external stakeholders, while ensuring seamless execution of
agreed-upon strategies by collaborating with internal cross-functional teams, including
category, revenue, and marketing.

What will you be doing:
1. Relationship & Key Account Management:
The role entails collaborating with partners in the portfolio and providing expertise,
metrics analysis, and recommendations based on industry best practices.
Furthermore, the role will involve traveling across various cities to meet relevant decision-
makers. Additionally, the role holder will need to spend 25% of their time travelling to
varies cities.
2. Portfolio Management & Driving Growth for units:
Review monthly production reports and provide feedback to the top producing hotels.
Plan and execute market visits.
Conduct review meetings (virtually and in person) to discuss monthly performance.
Train partner hotels on our extranet to enable effective usage.
Build review reports, share market insights with the hotels, conduct comp-set analysis to
drive growth for the unit.
Ensure adequate inventory availability and price competitiveness throughout the year.
3. Negotiation Skills:
Network, initiate deals, negotiate, and close deals with hotel partners.
Strategize to improve hotel marketing efforts.
Onboard hotels for Ad-tech sponsored unit campaigns and negotiating exclusive deals
with hotel partners to ensure a competitive edge for MMT Group.

Qualification & Experience

  • Master's degree from a reputed institute with 1 - 4 years of experience in Sales/Travel Trade/
  • Key Account Management/ Contracting
  • Experience in handling multiple accounts as a partner is preferred
  • Proficiency in MS Excel and MS Power-point

Key Success Factors for the Role

  • Strong communication skills Team player & strategic thinking
  • High on analytical and problem solving skills

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