Quality Analyst
11 hours ago
Quality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o Collections and negotiation handling o System updates and SR closure discipline • Generate structured feedback reports for all RMs and track improvements through regular review cycles. • Maintain audit samples, call IDs, and case notes in compliance with Quality Management Framework (QMF) and audit standards. Calibration & Feedback Alignment • Participate in weekly calibration sessions with TLs to ensure uniformity of scoring and feedback interpretation. • Deliver structured, constructive feedback to Sky RMs via TP Interact dashboards and feedback reports. • Identify common process gaps and recommend corrective action or refresher training. Governance, Process, and Compliance • Ensure that all audits adhere to standard evaluation forms, call scoring rubrics, and communication protocols. • Flag process non-adherence, compliance lapses, and data privacy breaches immediately to TLs and ZCTM . • Support audit readiness by maintaining complete QA logs, RCA documents, and feedback records within TP Interact. • Work with Team Leads and Trainers to close quality gaps within defined SLA timelines. Reporting & Insights • Create daily, weekly, and monthly QA reports on call quality, NPS impact, and repeat escalations. • Correlate QA performance with collections success, customer sentiment, and CRM closure TAT. •
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QualityKiosk Technologies
2 weeks ago
Mumbai, India Quality Kiosk Technologies Pvt Ltd Full timeAbout the Role :We are looking for a meticulous Quality Assurance Analyst with a strong understanding of CASA (Current Account Savings Account), Term Deposits (TD), and API Testing. The ideal candidate will have hands-on experience with Postman for API validation and a solid grasp of banking processes including account opening, modification, and closure....
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Quality Analyst
3 days ago
Mumbai, Maharashtra, India Eagle Crest DMC Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title: Quality Analyst – Call, Email & Chat Monitoring(Travel & Tourism)Job Summary:We are looking for a detail-oriented Quality Analyst to monitor and evaluate customer interactions across calls, emails, and chats. The role involves identifying areas for improvement, ensuring compliance with company standards, and driving service excellence.Key...
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Quality Analyst
6 days ago
Navi Mumbai, Maharashtra, India NOVAC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...
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Quality Analyst
5 days ago
Mumbai, Maharashtra, India First Credit Services Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionFirst Credit Services is a leading company specializing in Digital Debt Collection and BPO, providing Accounts Receivable Management and Customer Service Outsourcing. With over 25 years of compliant collections and receivables management experience, we customize our approach to meet the unique needs of each client. Our innovative...
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Quality Analyst
1 week ago
Mumbai, Maharashtra, India Avyro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionAVYRO is an all-in-one Workforce Command Center designed specifically for the Architecture, Engineering, and Construction (AEC) industry. Our platform streamlines real-world, project-based workflows from recruitment to billing, eliminating clutter and silos. AVYRO integrates people, processes, and project operations in real-time, offering...
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Quality Analyst
7 days ago
Mumbai, Maharashtra, India CELLBELL Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe're Hiring – Quality Analyst (Customer Service) Location: Vithalwadi (Kalyan)AtCELLBELL, we don't just make chairs – we create comfort that inspires productivity. Now, we're looking for a Quality Analyst who can ensure that every customer interaction reflects the same comfort, care, and quality our products deliver.What You'll Do:- Listen, review, and...
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Quality Analyst
3 days ago
Navi Mumbai, Maharashtra, India Digitide Full time ₹ 6,00,000 - ₹ 12,00,000 per yearPosition Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...
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Quality Analyst
2 weeks ago
Navi Mumbai, India Sperton Global AS Full timeLocation: Quality AnalystType: Full-Time, PermanentQuality Analyst Experience: 5 to 9 years Location: Trivandrum We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through effective testing practices. The...
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Quality Analyst
2 weeks ago
Mumbai, India Peoples Growth Hr Solutions Full timeJob Description Job Title:Quality Analyst (Manufacturing) Location :Boisar, Maharashtra. Qualification:B.Sc. (Non-Medical)/Diploma in Mechanical Minimum Experience:5 years from the same industry Industry Type:Manufacturing Desired profile of the candidate: - We are seeking a detail-oriented and highly motivated Quality Analyst to join our copper rod...
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Quality Analyst
3 weeks ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on,...