Quality Analyst
3 days ago
Company Description
Nextus Global Services is a leading BPO provider that specializes in delivering B2B and B2C solutions. We enhance operational efficiency through tailored services such as data management and customer support for businesses. For consumers, we provide exceptional multichannel experiences that foster brand loyalty. By combining advanced technology with a customer-centric approach, we ensure quality service and valuable insights.
Role Description
This is a full-time on-site role for a Quality Analyst located in the Mumbai Metropolitan Region. The Quality Analyst will be responsible for monitoring and evaluating call center performance, ensuring adherence to quality standards, preparing quality reports, and providing constructive feedback to agents. The role involves analyzing data to identify trends and areas for improvement, as well as collaborating with management to implement quality improvements.
Qualifications
- Proficiency in Quality Assurance, Quality Control, and Quality Management
- Strong Analytical Skills to evaluate call center performance
- Excellent Communication skills for providing feedback and interacting with agents and management
- Detail-oriented with the ability to identify trends and areas for improvement
- Ability to work independently and as part of a team
- Bachelor's degree in a relevant field is preferred
- Previous experience in a call center environment is a plus
- Familiarity with call center software and CRM tools is beneficial
-
Data Analyst L2 – Veeva Vault Quality
1 day ago
Mumbai Metropolitan Region, India SWITS DIGITAL Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title:Business / Data Analyst L2 – Veeva Vault QualityTotal Experience:6+ YearsRelevant Experience:5+ YearsLocation:MumbaiMandatory SkillsVeeva Vault Quality expertise (QMS focus preferred)Configuration & Customization of Veeva Vault applicationsIntegration Experience with enterprise systems (SAP, Salesforce, etc.)Workflow Automation & Custom Solutions...
-
Quality Specialist
1 day ago
Mumbai Metropolitan Region, India Ruchi Menthol Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole: Quality SpecialistAbout Ruchi MentholWith over 30 years of legacy, Ruchi Menthol is a leading manufacturer of menthol crystals, mint oils, and natural aromatic ingredients, based in Mumbai, India. We specialize in pharma-grade, high-purity menthol crystals that meet stringent global quality standards. Trusted by top pharmaceutical, cosmetic, ayurvedic,...
-
Quality Assurance, Settlement Administration
2 weeks ago
Mumbai Metropolitan Region, India Kroll Full time ₹ 8,00,000 - ₹ 12,00,000 per yearThe Junior Analyst will be part of the operations team, supporting a project team with all operational tasks related to quality including but not limited to Data Entry, Claim Review, and audits. The ideal candidate will have excellent verbal and written communication skills, be consultative and solution-oriented, and be capable of managing multiple...
-
Data Analyst- Senior
2 weeks ago
Mumbai Metropolitan Region, India FedEx Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAnalyst would be working with global sales stakeholders on analysis of pricing strategy & other ad-hoc analysis for strategic customers of FedEx.The analyst would be responsible for collaborating with stakeholders to understand the pricing requirements, work on large data sets to draw insights from historical data and provide recommendation, present & create...
-
QualityKiosk Technologies
1 week ago
Mumbai, India Quality Kiosk Technologies Pvt Ltd Full timeAbout the Role :We are looking for a meticulous Quality Assurance Analyst with a strong understanding of CASA (Current Account Savings Account), Term Deposits (TD), and API Testing. The ideal candidate will have hands-on experience with Postman for API validation and a solid grasp of banking processes including account opening, modification, and closure....
-
Senior Quality Analyst
5 days ago
Mumbai Metropolitan Region, India Firstsource Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPOSITION INFORMATIONPosition Title: Software Tester - IndiaCareer TrackPosition Code:Division/Dept: CDOFLSA: ExemptDate Created/RevisedSalary Grade:Position Summary And Primary ResponsibilitiesPosition Summary:Skilled and detail-oriented software tester with 2-4 years of experience. Candidate will be responsible for ensuring the quality and functionality of...
-
Analyst - Therapeutics
1 week ago
Mumbai Metropolitan Region, India Guidepoint Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOverview:The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from...
-
Data Analyst, Mumbai
1 day ago
Mumbai Metropolitan Region, India Puma Energy Full time US$ 90,000 - US$ 1,20,000 per yearMain Purpose:Main PurposeWe are looking for a Business Analyst (Data Analyst) with strong hands-on knowledge on SQL who must be familiar with energy segment and should be able to analyse data, processes, and support within a company to help improve efficiency and make strategic decisions.You will be part of a team with the goal of streamlining processes...
-
Quality Assurance Automation Engineer
3 days ago
Mumbai Metropolitan Region, India WeAssemble Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout The JobWe are looking for a highly skilled QA Automation Engineer with at least 3 years of experience to join our dynamic team in Mumbai.The ideal candidate should be proactive, detail-oriented, and ready to hit the ground running.Key ResponsibilitiesDesign, develop, and execute automated test scripts using industry-standard tools and...
-
SOC Analyst
5 days ago
Mumbai Metropolitan Region, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionRoles & ResponsibilitiesResponsible for Triaging alerts within defined SLA triggered in SIEM to determine true positive criticality and ownershipAnalyze true positive incidents and provide detailed analysis comments for respective support business functions to take corrective / remedial / compensatory actionsResponsible for following the...