Process Analyst
1 day ago
Job Title:
Sr. Process Analyst
Department:
Operations
Location:
Vikhroli, Mumbai
About The Role
We are hiring a
Sr. Process Analyst
for the
Employee Benefits
process. The role involves ensuring the quality and effectiveness of business operations, products, and services. The position requires managing end-to-end client servicing of accounts, processing endorsement calculations and issuance tasks as per IRDAI guidelines. A strong understanding of the policy life cycle and actions related to New Business, Renewals, and Mid-Term Adjustments is essential.
Key Responsibilities
- Process monthly/weekly/daily requests for additions, deletions, and corrections of employees for all accounts.
- Prepare premium calculations and ensure the master file is consistently updated and maintained.
- Maintain and reconcile Cash Deposit Trail Balance.
- Ensure timely issuance of E-cards.
- Accurately record all transactions and book revenue on the system in alignment with client requirements.
Additional Responsibilities
- Coordinate with clients and underwriters to ensure smooth transaction processing and issue resolution.
- Apply critical thinking and sound judgment to business situations.
- Follow best practices in business process and quality assurance.
- Work independently or as part of a team to meet compliance and quality standards.
- Maintain confidentiality and handle sensitive data with care.
- Continuously learn and enhance skills to improve efficiency and process quality.
Skills & Competencies
- Strong proficiency in MS Excel (calculations, pivot tables, etc.)
- Excellent email writing and communication skills (written and verbal)
- Strong understanding of insurance processes and terminology
- High level of ownership and accountability
- Good interpersonal and team collaboration skills
- Sound knowledge of the Employee Benefits (EB) insurance domain
Qualifications
Education:
- Graduate or Postgraduate in any specialization
Certifications
- Insurance certification is an added advantage
Experience
- Minimum 3+ years of experience in Employee Benefits within the Insurance domain
Compensation
CTC:
Up to
8 LPA
Skills: us,employee benefits,insurance
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