CRM Analyst

2 days ago

Mumbai Metropolitan Region, India Neuraleap Group Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Role Overview
Job Description – CRM Analyst / Zoho CRM Executive
We are seeking a
CRM Analyst
to manage and optimize Zoho CRM, support users, and improve business processes through data-driven insights.

Key Responsibilities

  • Manage and update Zoho CRM modules, fields, workflows, and automations.
  • Gather requirements and create basic BRD/SRS documents.
  • Handle CRM data uploads, cleaning, validation, and reporting.
  • Coordinate with developers/QA for issue resolution and UAT.
  • Create CRM dashboards/reports using Excel or Power BI.
  • Provide user support and process documentation.

Requirements

  • Hands-on experience with Zoho CRM.
  • Strong in Excel, SQL basics, and reporting tools.
  • Knowledge of requirement gathering, documentation, and UAT.
  • Good communication, problem-solving, and analytical skills.
  • IT/Computer Science graduate preferred.

Skills: crm,analytical skills,brd,zoho crm,documentation,data,zoho,reporting,excel

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