Sales Quality Analyst
4 weeks ago
Job Description Job Title:Sales Quality Analyst - CRM Location:Vashi, Navi Mumbai Company Overview: At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step. Role & responsibilities: - Monitor and evaluate inbound/outbound sales calls and processes. - Ensure compliance with quality and sales guidelines. - Identify training needs and recommend process improvements. - Handle and manage leads in CRM Software. - Provide constructive feedback and coaching to sales agents. - Prepare daily/weekly/monthly quality reports and audits. - Collaborate with team leaders and trainers to enhance agent performance. - Ensure customer satisfaction benchmarks are consistently met. Preferred Candidate Profile: - Expertise in using and managing CRM software - Strong knowledge of sales processes, telecalling standards, and customer engagement practices - Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word) - Excellent analytical and reporting skills to track performance trends and prepare quality dashboards. - Ability to evaluate calls, identify gaps, and provide actionable feedback. - Strong communication and interpersonal skills to collaborate with sales teams and management
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Sales Quality Analyst
2 days ago
Navi Mumbai, Maharashtra, India Holistic Full timeJob Title:Sales Quality Analyst - CRMLocation:Vashi, Navi MumbaiCompany Overview:At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing...
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Quality Analyst
6 hours ago
Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full timeUrgent Opening for a Quality Analyst at Leading BPO Company in Mahape Role: Full-time Quality Analyst Location: Mahape, Navi Mumbai Role Description: As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You'll also be responsible for mentoring and...
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Quality Analyst
1 week ago
Navi Mumbai, Maharashtra, India Itm Edutech Training Full timeHiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...
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Quality Analyst
7 days ago
Navi Mumbai, Maharashtra, India Taskus Full timeWhat does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your fullconcentration because...
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Quality Analyst For Insurance Sales
1 week ago
Mumbai, Maharashtra, India Conneqt Full timeJob Title: Quality Analyst Insurance Outbound SalesLocation: Goregaon / MaladCTC: Up to 4 LPAExperience: 2-4 yearsJob Overview:We are hiring a Quality Analyst to monitor and improve the performance of our outbound sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions.Key...
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Quality Analyst
2 weeks ago
Navi Mumbai, India Sperton Global AS Full timeLocation: Quality AnalystType: Full-Time, PermanentQuality Analyst Experience: 5 to 9 years Location: Trivandrum We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through effective testing practices. The...
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Quality Analyst
2 days ago
Navi Mumbai, Maharashtra, India Brocus It Solutions Full timeHiring Quality Analyst – International Process (Night Shift) at Brocus IT Solutions, Sanpada (WFO). Audit calls, improve quality & ensure process compliance. Excellent English, intl. BPO exp preferred. 5 days, night shift, incentives.
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Quality Analyst
2 weeks ago
Navi Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 2,50,000 - ₹ 6,00,000 per yearJob brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or customer service provided by agents in a BPO environment. This role involves assessing interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall service delivery.Roles and...
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Navi Mumbai, India Options King Research Analyst Full timeWe are hiring for Sales Executives for Share Market Research Analyst Company. Experienced and Freshers both can apply. Candidate must be a quick learner, should have basic computer knowledge, must have good communication skills and convincing skills. Experience 0 - 2 Years No. of Openings 7 Education Higher Secondary Role Sales Executive Industry Type...
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Quality Analyst
4 weeks ago
Navi Mumbai, India Sperton Global AS Full timeExperience: 5 to 9 years Location: Trivandrum We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions through effective testing practices. The ideal candidate will have a strong background in agile development...