Salesforce Business analyst

22 hours ago

Mumbai Metropolitan Region, India Aptita Full time
  • Junior Business Analyst (Salesforce Core) – 2–4 years

Key Responsibilities

  • Gather, document, and analyze business requirements from stakeholders.
  • Translate functional requirements into user stories and acceptance criteria.
  • Collaborate with Salesforce architects and developers to design scalable solutions.
  • Conduct gap analysis and recommend process improvements leveraging Salesforce capabilities.
  • Support UAT, release validation, and user onboarding activities.
  • Maintain product backlog and ensure continuous alignment with project goals.

Skills & Qualifications

  • Proven experience as a Business Analyst on Salesforce Core (Sales, Service, or Experience Cloud).
  • Strong understanding of Salesforce data model, process flows, and integration capabilities.
  • Excellent communication and stakeholder management skills.
  • Experience with Agile methodologies (Scrum) preferred.
  • Salesforce certification (Admin or BA-related) is a plus.

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