Quality Analyst
19 hours ago
Role & responsibilities
Job Description:
We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential.
Job Responsibilities:
Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards
Provide real-time feedback and ongoing coaching to agents, highlighting critical and noncritical errors
Analyze performance metrics and trends such as audit scores, FCR, CSAT—and prepare daily, weekly, and monthly quality reports
Conduct random and scheduled audits, including compliance and BI checks, adhering to SLAs and process standards
Participate in calibration sessions and ensure alignment with internal/external quality standards
Document quality issues, root cause analysis, and suggested improvements using Excel and dashboards.
-
Quality Analyst
3 days ago
Mumbai Metropolitan Region, India Nextus Global Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionNextus Global Services is a leading BPO provider that specializes in delivering B2B and B2C solutions. We enhance operational efficiency through tailored services such as data management and customer support for businesses. For consumers, we provide exceptional multichannel experiences that foster brand loyalty. By combining advanced...
-
Quality Analyst BPO
2 weeks ago
Mumbai Metropolitan Region, India Truemeds Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole: Quality AnalystLocation: ANKW Pharma, Unit no. 1, 2, 5, & 7, 6th floor, Urmi Corporate Park Solaris, Saki Vihar Road, Andheri East, Mumbai 400072Kindly note that this will be a Work form Office OpportunityWorking Days: 6 days (Mon-Sat)Shift timing: 10AM to 7PMJob Description:We are seeking an experienced Quality Auditor with a strong background in BPO...
-
Process Analyst
4 days ago
Mumbai Metropolitan Region, India Apex One Full time ₹ 40,00,000 - ₹ 80,00,000 per yearJob Title:Sr. Process AnalystDepartment:OperationsLocation:Vikhroli, MumbaiAbout The RoleWe are hiring aSr. Process Analystfor theEmployee Benefitsprocess. The role involves ensuring the quality and effectiveness of business operations, products, and services. The position requires managing end-to-end client servicing of accounts, processing endorsement...
-
Data Analyst- Senior
2 weeks ago
Mumbai Metropolitan Region, India FedEx Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAnalyst would be working with global sales stakeholders on analysis of pricing strategy & other ad-hoc analysis for strategic customers of FedEx.The analyst would be responsible for collaborating with stakeholders to understand the pricing requirements, work on large data sets to draw insights from historical data and provide recommendation, present & create...
-
Quality Assurance, Settlement Administration
2 weeks ago
Mumbai Metropolitan Region, India Kroll Full time ₹ 8,00,000 - ₹ 12,00,000 per yearThe Junior Analyst will be part of the operations team, supporting a project team with all operational tasks related to quality including but not limited to Data Entry, Claim Review, and audits. The ideal candidate will have excellent verbal and written communication skills, be consultative and solution-oriented, and be capable of managing multiple...
-
Senior Quality Analyst
4 days ago
Mumbai Metropolitan Region, India Firstsource Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPOSITION INFORMATIONPosition Title: Software Tester - IndiaCareer TrackPosition Code:Division/Dept: CDOFLSA: ExemptDate Created/RevisedSalary Grade:Position Summary And Primary ResponsibilitiesPosition Summary:Skilled and detail-oriented software tester with 2-4 years of experience. Candidate will be responsible for ensuring the quality and functionality of...
-
QualityKiosk Technologies
4 weeks ago
Mumbai, India Quality Kiosk Technologies Pvt Ltd Full timeAbout the Role :We are looking for a meticulous Quality Assurance Analyst with a strong understanding of CASA (Current Account Savings Account), Term Deposits (TD), and API Testing. The ideal candidate will have hands-on experience with Postman for API validation and a solid grasp of banking processes including account opening, modification, and closure....
-
Business Analyst
7 days ago
Mumbai Metropolitan Region, India LoveLocal Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription DescriptionWere building Indias hyperlocal marketplace that helps neighbourhood retailers digitize and sell locally fast-moving product catalogue work, sharp growth experiments, and measurable user impact every week.LoveLocal, formerly known as m Paani, is dedicated to empowering neighbourhood kirana stores by digitizing their operations and...
-
Business Analyst
18 hours ago
Mumbai Metropolitan Region, India TalaKunchi Networks Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition:Business AnalystJob ID:BAE_002Location:Andheri, MumbaiYour Responsibilities As a Business AnalystDrive discussions with product owner and/or business partners to understand the process, the problem, and brainstorming for the solution scenarios.Actively engage with the product owner or business SME to translate solution needs into actionable user...
-
Analyst - Therapeutics
1 week ago
Mumbai Metropolitan Region, India Guidepoint Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOverview:The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from...