
▷ (High Salary) Customer Support Manager (B2B SaaS)
5 days ago
Job Description Acads360 is a young start-up which has built a disruptive product PRM360. PRM360 is a global e-Procurement solution provided to our clients. The Role You Will Be Responsible For - Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion. - Collaborating with the sales team on account strategy development for assigned customers. - Defining best practices, metrics and goals and leading the Customer success teams towards achieving these. - Ensuring a high degree of customer renewals. - Building strong product expertise and providing training & ongoing support to key accounts as required. - Providing feedback and advocacy on customer pain-points to internal teams. - Ensuring strong customer service levels are met in line with Company objectives. - Supporting the customer service team in resolving escalated issues or complaints. - Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery. - Developing plans to improve customer experience and satisfaction along with other internal stakeholders. - Recruiting, training, coaching and performance managing the customer service team. - Managing a team of 6-10 people. Ideal Profile - You have at least 10 years experience within a Customer Service or Customer Success role, ideally within the IT Services and Software / SaaS industry. - You possess excellent interpersonal as well as written and verbal communication skills. - You have working knowledge of b2b saas, saas, enterprise clients, customer success, customer support, production support, customer experience and customer support b2b saas - You are highly goal driven and work well in fast paced environments - You are a strong networker & relationship builder - You are a strong mentor and coach who can build high performing teams - You are willing to undertake 0-30% travel. What's on Offer - Work alongside & learn from best in class talent - Leadership Role - A role that offers a breadth of learning opportunities
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Customer Support Manager
2 weeks ago
Hyderabad, India PRM360 Full timeAcads360 is a young start-up which has built a disruptive product PRM360. PRM360 is a global e-Procurement solution provided to our clients. The Role You will be responsible for : Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion. Collaborating with the sales team on account...
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Key Account Manager
3 weeks ago
Noida, India Azeus Systems Limited Full timeJob Description About the Role: We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling. Key...
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▷ High Salary! Presales Manager
2 weeks ago
India Crescendo Global Full timePre-sales Manager - B2B SaaS Industry - Gurgaon Mumbai Bangalore - 6-10 YearsWe are looking for a Pre-sales Manager with 6-10 years of experience in the B2B SaaS industry who can play a pivotal role in driving customer engagement and delivering exceptional pre-sales support The ideal candidate will have strong expertise in creating high-quality...
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Manager - Customer Support
3 weeks ago
India Sprinto Full timeJob Description Customer Support Manager at Sprinto Sprinto is revolutionising information security complianceempowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised), our growing global team (300+) is redefining what it means to deliver...
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Sdr Us
4 days ago
Hyderabad, India Smart Winnr Full timeAt SmartWinnr, we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a qualified sales development representative (SDR) to find and screen potential customers who can benefit from SmartWinnr. As the first line of communication with prospects, ideal SDRs have a strong understanding of the sales process, excelling at...
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Partner Success Manager
2 weeks ago
Noida, India SaaS Labs Full timeJob Description Are you ready to turn partnerships into the biggest growth engine at an AI-powered SaaS company trusted by 6,000+ businesses worldwide At SaaS Labs, partnerships are central to our growth story. As Partner Success Manager, you'll build and scale our partner ecosystem of product, integration, and channel to drive our next wave of revenue....
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Customer Support Manager
2 weeks ago
Hyderabad, India Innovapptive Full timeCustomer Support Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM...
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[High Salary] Associate Product Manager
1 week ago
Ahmedabad, India Valorx Full timeJob Description About the Job: Valorx, an innovator in the Salesforce SaaS landscape, serving over 25 Fortune 500 companies, seeks an Associate Product Manager with a passion for working for B2B Saas product. We're seeking an individual experienced in cross-functional collaboration to drive product development, enhance user experience, and achieve business...
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Bengaluru, India Wenger & Watson Full timeJob Description Experience - 10+ years You will be an ideal fit for this role if you have Enterprise B2B SaaS experience and have built high- scale, successful platform products. Required: - 10+ years of Product Management experience in enterprise-scale B2B SaaS products or comparable relevant experience. - Experience building or product managing...
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Sales Intern
7 days ago
Gurugram, Gurugram, India Suronex Full timeJob Description Internship Opportunity: SaaS Product Sales (3 Months | Unpaid | Performance-Based Hiring) About Suronex Suronex is a leading SaaS technology company offering a Unified Cloud Security & Compliance Platform. Our solutions help organizations strengthen Governance, Risk, and Compliance (GRC) while managing cybersecurity posture across multicloud,...