Senior Customer Onboarding Associate

3 weeks ago

Bengaluru India SaaS Labs Full time

Job Description About Us Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot. What is in this role for you We believe onboarding is not just a processit's the first chapter in the customer's success story. As a Senior Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs. What You'll Do - Understand customer objectives, challenges, and use cases - Own the onboarding journey: design success plans, train, and activate customers - Drive smooth product implementation and ensure customers reach their first aha moment - Educate customers on best practices and workflows - Collaborate with Sales, Product, Engineering, and Success across time zones - Build trust with executives and proactively manage at-risk customers - Ensure a warm, structured handover to the Customer Success team What You Need to Have - 2-5 years in B2B SaaS onboarding or success, ideally with US customers - Strong communication skills to engage senior executives and global clients - Proven track record of driving adoption, retention, and customer delight - Experience with tools like Gainsight, Totango, or ChurnZero - Analytical, problem-solving mindset with data-to-action skills - Deep understanding of SaaS and business processes - Ability to translate customer needs into technical requirements - Global customer experience across varied segments Why Join Us - Opportunity to work and collaborate with a truly global team spread across 6 countries - Routine hackathons and learning boot camps to promote knowledge sharing - Comprehensive medical benefits and term insurance Ready to shape customer journeys and make an impact from day one Apply now and be part of our growth story. Curious about what we're building Follow us on LinkedIn to be the first to know

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