Air Ticketing Senior Executive

5 days ago

Gurugram Gurugram India BAI Infosolutions Private Limited Full time

Job Description Job Responsibilities: - Booking tickets using GDS software (Amadeus, Galileo, or Sabre) and other available portals. - Coordinating with airlines to secure the best-negotiated fares for tours and clients. - Handling airline ticket-related issues, including booking problems, cancellations, and additional ticket issuance. - Building and maintaining strong professional relationships with airlines. - Analyzing air tour budgets to secure fares lower than the budget, contributing to increased profitability. - Scheduling flights based on customer needs and availability of flights. - Addressing customer inquiries regarding tickets, pricing, and flight schedules. - Managing payment transactions for tickets, including cash, credit cards, checks, and money orders. - Updating customer records and issuing tickets using a computerised system. - Explaining applicable fees and taxes associated with ticket bookings. - Assisting clients with travel-related questions and concerns. - Collaborating with the tour sales team to ensure seamless travel arrangements. Requirements: - Minimum 3 years of experience in domestic and international ticketing, with proficiency in GDS software. - Bachelor's degree or Diploma in Travel, Tourism, or a related field. - Proven experience in managing corporate clients and understanding their requirements. - Ability to thrive in a fast-paced environment and handle multiple tasks efficiently. - Excellent communication skills, both written and spoken, in English. - Proficiency in MS Excel for reporting and data management. Preferred Skills: - Strong analytical skills for budget management and fare negotiation. - Problem-solving skills to resolve booking and travel-related issues effectively. If you meet the above criteria and are passionate about the travel industry, we encourage you to apply and join our dynamic team

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