Technical Account Specialist

Job Requisition ID 24WD82674Position OverviewAutodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise Premium customers optimise their product investment and achieve measurable business outcomes our customers expect If youve a proven customer focused approach to building strong relationships with Enterprise customers you might be just who we need to help drive our customer success plans We are seeking a skilled computer science professional or someone from a related field with a comprehensive understanding of desktop and cloud application architecture particularly in large-scale enterprise environments The ideal candidate will work closely with our Major Accounts and Premium customers worldwide As the Enterprise Systems Technical Account Specialist you will provide top-level technical expertise to our customers You must possess a deep knowledge of a wide range of technologies including desktop and cloud infrastructure Single Sign On setup SCIM setup network infrastructure deployment packaging license management and metering virtualisation and hardware technologies The Enterprise Systems Technical Account Specialist team collaborates closely with Autodesk s largest customers many of whom have comprehensive IT infrastructure and large global teams As such this role requires an experienced IT professional who is comfortable and confident in engaging with various executives including IT directors end-users and everyone in between You will join the Technical Account Management group within the Customer Success Organization as part of our 1500 person a team that values professional development and rewards high performance Technical Account Management group is responsible for maximising the success and return on investment for our strategic customers We do this by delivering professional and customised product support services that help our customers achieve their business goals while maximising the use and adoption of our solutions Minimum Requirements xc2 xb7 Bachelors degree or equivalent experience in Computer Science or related field and a minimum of 5 years experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clientsExperience in implementing configuring and troubleshooting SSO SAML solutions in enterprise environments Experience with cloud identity management services e g Okta Azure Google Cloud Comprehensive knowledge of Microsoft Server and Desktop Infrastructure including but not limited to Active Directory Group Policies and general OS and network troubleshootingGood understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud internet-based applications Web servers network security IIS Packet Traffic Firewalls etc Experience managing and troubleshooting software deployments using SCCM Intune Altiris or other deployment technologiesWorking knowledge of current virtualisation technologies Citrix VMware etc is a plusExperience scripting using VB PowerShell NET Python C or C is a plusExperience with FlexNet Licensing metering and FlexNet Manager is a plusExcellent verbal and written communication skills ability to convey complex technical details coherently and to present and document technical information to a live or virtual audienceMust be flexible decisive self-motivated and proactive and possess a strong desire to learn new skills and technologiesExcellent Team player enjoying supporting and interacting with other members of a shared responsibility teamThe Ideal CandidateCourageous You have hard conversations to get to better outcomes Offer and respond to constructive feedback and speak out even when it s uncomfortableImpactful You are committed to our customers success and passionate about making a positive impact You have a sense of urgency in approaching critical challengesAccountable The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome You do what you say and say what you do take responsibility for good and bad resultsAdaptable You embrace uncertainty and flex to changing circumstances quickly see opportunities where others see failure You are committed to continuous learning and growthLearn MoreAbout Autodesk Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies We help innovators turn their ideas into reality transforming not only how things are made but what can be made We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do Our values and ways of working help our people thrive and realize their potential which leads to even better outcomes for our customers When youre an Autodesker you can be your whole authentic self and do meaningful work that helps build a better future for all Ready to shape the world and your future Join us Salary transparency Salary is one part of Autodesks competitive compensation package Offers are based on the candidates experience and geographic location In addition to base salaries we also have a significant emphasis on discretionary annual cash bonuses commissions for sales roles stock or long-term incentive cash grants and a comprehensive benefits package Diversity Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive Learn more here Are you an existing contractor or consultant with AutodeskPlease search for open jobs and apply internally not on this external site