Ref81178k-assistant Mgr

4 days ago

Mumbai, Maharashtra, India WNS Global Services Full time

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Manage and maintain on-premises and cloud-based messaging systems including Microsoft Exchange Office 365 and MS Teams Manage and maintain a complex Office 365 tenant including core services like Exchange Online SharePoint Online Teams OneDrive for Business Deep understanding of Office 365 architecture services and administration tools Provide expert-level technical support and troubleshooting for complex Office 365 issues Lead and participate in Office 365 projects including migrations upgrades and new service implementations Develop project plans timelines and budgets Manage and configure Intune policies for mobile devices to ensure secure access to email and other corporate data Troubleshoot Microsoft Intune-related issues affecting email access on mobile devices Configure and maintain the Cisco Email Security Gateway to protect against spam malware and other email-borne threats Monitor gateway performance and analyze logs to identify and mitigate security risks Manage and maintain the Veritas Email Archive system to ensure compliance with regulatory requirements and internal policies Configure archiving policies perform data restorations and troubleshoot archiving issues Advanced Troubleshooting and Problem Resolution Diagnose and resolve complex messaging problems including mail flow issues connectivity problems and performance bottlenecks Ensure high availability and disaster recovery for messaging services Security and Compliance Implement and maintain security policies and procedures to protect messaging data Ensure compliance with industry regulations and internal security standards Conduct security audits and vulnerability assessments Collaboration and Communication Work effectively with other IT team members to support overall infrastructure and applications Provide technical guidance and mentorship to junior team members Must have - SME Microsoft Exchange and office 365 Knowledge on Intune and MaaS360 Knowledge on MS Teams OneDrive Email gateway Good to have - Knowledge on Veritas Email archive system Knowledge on office365 Tenant migration Manage and maintain on-premises Microsoft Exchange environments Perform installation configuration and upgrades of Exchange servers and related components and troubleshooting Qualifications any graduate and relevant experience

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