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Customer Service Non Voice Process

2 weeks ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Shifting Schedule

**Industry**:BPO / ITES

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service customer service analyst Chat Process Chat Support Customer service advisor Customer Service Manager
- Job Title: Non Voice (Chat Process) - Night Shift

We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.

**Responsibilities**:
Respond to customer inquiries and provide assistance via chat in a timely and accurate manner

Identify and escalate priority issues to the relevant team for resolution

Maintain accurate and detailed records of customer interactions and transactions

Identify and suggest process improvements to enhance customer satisfaction

Stay up-to-date with product knowledge and process changes

Ensure adherence to company policies and guidelines

**Requirements**:
Excellent written communication skills in English

Strong attention to detail and accuracy

Ability to multitask and handle multiple chats simultaneously

Willingness to work in Night Shifts

Freshers are welcome to apply

Qualifications:
Minimum educational qualification of a high school diploma or equivalent

Basic computer knowledge and typing skills

Ability to adapt and learn quickly