
Customer Service Representative
1 week ago
**Role**:Asst. Mgr/Mgr -(NonTechnical)
**Timings**:Flexible
**Industry**:BPO / ITES
**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: BPO Voice Process International voice Process- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
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