SPE-Ins Claims

3 days ago

Pune India Cognizant Full time

Job Description Job Summary The SPE-Ins Claims role is designed for professionals with 2 to 5 years of experience in customer service and domain expertise. This position requires handling claims efficiently within the Property & Casualty Insurance domain. The role operates in a hybrid work model with rotational shifts ensuring flexibility and adaptability to meet client needs. Responsibilities - Manage claims processes efficiently to ensure timely resolution and customer satisfaction. - Collaborate with team members to streamline operations and improve service delivery. - Analyze claim data to identify trends and areas for improvement in the claims process. - Utilize domain knowledge in Property & Casualty Insurance to assess and process claims accurately. - Communicate effectively with clients to provide updates and resolve inquiries related to claims. - Implement strategies to enhance customer service and improve client retention. - Coordinate with internal departments to ensure seamless claim processing and resolution. - Maintain accurate records of claims and related documentation for auditing and compliance purposes. - Develop and execute plans to optimize claims handling procedures and reduce processing time. - Adapt to rotational shifts to provide consistent support and service to clients. - Leverage IT domain skills to utilize relevant software and tools for efficient claims management. - Ensure adherence to company policies and industry regulations in all claims activities. - Contribute to the companys mission by delivering exceptional service and fostering positive client relationships. Qualifications - Demonstrate proficiency in customer service with a focus on claims management. - Possess domain expertise in Property & Casualty Insurance for accurate claim assessments. - Exhibit strong analytical skills to evaluate claim data and identify improvement opportunities. - Show excellent communication skills for effective client interaction and resolution of inquiries. - Have experience in utilizing IT tools and software relevant to claims processing. - Display adaptability to rotational shifts and hybrid work model requirements. - Maintain a detail-oriented approach to ensure compliance and accuracy in documentation. Certifications Required Certified Customer Service Professional (CCSP) Property & Casualty Insurance Certification

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    7 days ago

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