Chargeback/dispute - Sme/spe - Pune

3 days ago

Pune Maharashtra, India 2COMS Full time

Designation NPC Senior Process Executive SPE Process Specialist SME Effective Job Requisitions- Dispute Operations Fraud Claims-Reg-E No Provisional Credit Essential Qualifications Graduate Postgraduate Location Pune 5 Days WFO US Shift 2 Way Cab Provided Interview Mode Online Department Operations - Banking Financial Services Reports To Process Lead Team Manager Relevant Experience In Years Graduate Postgraduate with a minimum of 1 5 years of experience SPE with a minimum of 3 years of experience in US Banking Industry and good academic profile in Fraud and disputes claims Job Summary We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E where no provisional credit is issued during the investigation period The ideal candidate should have a strong understanding of Reg-E compliance excellent case investigation skills and the ability to make accurate decisions based on supporting documentation and transaction history Key Responsibilities Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions Handle end-to-end case management including intake research and resolution of Reg-E claims within regulatory timeframes Review transaction history merchant data and any supporting documentation to determine liability Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided Document findings clearly and accurately in the case management system Communicate with internal departments and external parties e g merchants processors for further investigation when required Identify patterns of fraudulent activity and escalate suspicious cases for further review Maintain high standards for accuracy compliance and productivity Key Skills Competencies Good understanding of US banking processes especially related to Fraud and Dispute Investigation In-depth understanding of Reg-E Electronic Fund Transfer Act Strong attention to detail and accuracy while processing the Investigation Analytical thinking with good problem-solving skills Ability to work in a fast-paced environment and manage multiple priorities Good communication skills verbal and written Ability to work in a team-oriented deadline-driven environment Preferred Skills Experience in a financial institution or BPO handling U S banking processes Understanding of chargeback lifecycle fraud trends Fraud Dispute Investigations and risk management Compliance and quality-focused approach to work Employment Type Full-Time Permanent Work from office

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