Client Servicing Specialist

2 weeks ago

Chennai, India Toppan Merrill Full time

Job Description

Roles and Responsibility

- Undergo training and gain technical skills for the tools / applications used.
- Work LIVE jobs post training and meet operator benchmarks which will enable them to understand technical issue and communicate with Customer Service effectively.
- Monitor incoming work using JMS Expeditor board.
- Build and maintain a strong relationship with the Customer Service Teams, effectively being the face of Composition to the Customer Service teams and to our clients.
- Good analytical and problem-solving skills should be able to articulate and coordinate with Team / Customer Service as necessary.
- Contact Customer Service when copy clarification is needed.
- Communicating ETAs to Customer Service and monitoring to ensure timely delivery.
- Managing jobs through the process versus handing the jobs off Associate Service Delivery Coordinator retains accountability for successful completion of jobs.
- Awareness of what site is working on a specific job and status of progress of the job.

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