Electronic Client Services

1 week ago

Chennai, India RiverForest Connections Private Limited Full time

**GLOBAL MARKETS ELECTRONIC CLIENT SERVICES**

**Position Purpose**

**ECS team**

Serve as a primary Subject Matter Expert for electronic products on Forex, Rates, Credit and Commodity Derivatives (including single dealer platform Cortex) and provide high quality support for our electronic Client base (e-Sales, traders, trader assistant, IT and other support functions such as Credit, Compliance) and Vendors (e.g. third party platforms).

Drive successful client integration, manage platform incidents (incl. time critical issues such as off-market trades, timeouts) and effectively coordinate support and resolution while owning client communications.

**Context & Responsibilities**

As an Electronic Client Solutions Specialist, you will join a passionate team of eFX professionals whose performance is critical to the success of mission of digitization.

Subject Matter Expert for electronic products including our award winning trading platform (Cortex FX) and provide 1st class support for our electronic client base.

Primary point of contact between Clients and Vendors, managing all new and existing relationships and driving successful integrations with own product suite (FX, Rates, Credit, Commodity Derivatives )

Manage platform incidents and effectively coordinate support and resolution while owning client communications.

Proactively monitor the status of electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.

Build and maintain strong relationships with internal teams (Sales, Trading, Trading Assistants IT, Credit, Legal) to provide swift resolution of time critical issues (e.g. off-market trades, timeouts)

Provide client feedback and enhancement requests to Product Management and assist with the introduction of new functionality and products onto e-commerce platforms

**What we are looking for**

Understanding of complex client workflows and trade life cycles to ensure a successful and smooth platform and product ‘Go-Live’

Ideally, knowledge of the FIX protocol (including STP solutions), troubleshooting complex technical issues and pricing queries.

Ideally, understanding and experience of electronic trading platforms, liquidity management and pricing architecture.

Experience automating manual processes using Python and SQL. Experience using LINUX, accessing logs and processing raw data

Excellent communication skills in order to operate across multiple departments’ stakeholders

Experience managing and implementing controls and audit processes

Out-of-the box thinker with a proactive and willingness to learn

**Specific Qualifications**

Minimum of 3-4 years of relevant experience working with Customers and Vendors in Financial Services or Technology related Industry

Bachelor’s degree in IT, Finance, Business, Technical or similar related field

Experience in automation, good knowledge of Python and SQL. Experience in usingLINUX, accessing logs and processing raw data

Knowledge of systems would be a plus

Project management experience is a plus

Client facing experience in the financial or technology industry

Proficiency in e-trading products and solutions preferably in FX, Rates & Credit business lines

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