Toppan Merrill
2 weeks ago
About the Role:
We are looking for highly motivated and communicative professionals for the role of Client Service Specialist. This role requires strong coordination skills, analytical thinking, and a keen eye for detail to support live job processes in collaboration with Customer Service teams.
Key Responsibilities:
- Participate in training sessions to gain technical proficiency in relevant tools and applications.
- Post-training, work on live projects and meet performance benchmarks.
- Monitor work queues using JMS Expeditor and manage job flow effectively.
- Act as a liaison between the Composition team and Customer Service, ensuring smooth communication and resolution of issues.
- Contact Customer Service for clarifications and ensure accurate and timely delivery of jobs.
- Own the end-to-end management of job orders, maintaining accountability through the entire process.
- Provide ETA updates to Customer Service and follow through on job timelines.
- Maintain awareness of job status and coordinate progress across teams and locations.
Required Skill Set:
- Strong verbal and written communication skills.
- Proficiency in MS Office Suite.
- Ability to analyze and resolve problems efficiently.
- Strong interpersonal and coordination skills.
- Flexible to work in any shift (final shift details will be confirmed post-interview).
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