Senior Operations Manager

4 weeks ago

Indore, India Republic Of Karting Full time

Republic of Karting () is India's leading go karting and thrill chain operating in Mumbai, Virar, Nashik, Ahmedabad and Indore. At Republic of Karting, creating a memorable and thrilling experience for each of our customer is very important and so, this team role have a super important role to play in our team. We are seeking a dynamic and experienced Senior Operations Manager to oversee the day-to-day management of our karting track facility in Indore. The role involves ensuring smooth operations, maintaining safety standards, managing staff, and delivering an exceptional customer experience. Key Responsibilities: - Oversee daily operations of the karting facility, including track management, scheduling, and customer flow. - Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance. - Coordinate with vendors and service providers for timely support and supplies. - Staff Management - train, and supervise staff including track marshals, customer service teams, and maintenance personnel. - Create duty rosters and ensure adequate staffing levels during peak and non-peak hours. - Motivate and monitor staff performance to ensure excellent customer service. - Safety & Compliance - Ensure strict adherence to all safety protocols for customers, staff, and equipment. - Conduct regular safety inspections of tracks, karts, and protective gear. - Maintain compliance with local regulations, licenses, and health & safety standards. - Customer Experience - Ensure customers receive a fun, safe, and memorable experience. - Handle escalated customer complaints and resolve issues promptly. - Develop promotional ideas/events to boost customer engagement and revenue. - Financial & Reporting - Manage budgets, expenses, and revenue targets for the branch. - Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials. - Implement cost-control measures while maintaining service quality. Qualifications - Bachelor's degree in business administration, Hospitality, Sports Management, or related field. - 4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred). - Strong leadership, team management, and problem-solving skills. - Excellent organizational and multitasking abilities. - Passion for motorsport, sports, or entertainment industry is a plus.

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