Senior Operations Manager

5 days ago

Indore, Madhya Pradesh, India Republic of Karting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview

Republic of Karting is seeking a dynamic and experienced Branch / Facility / Operations Manager to oversee the

day-to-day management of our karting track facility. The role involves ensuring smooth operations, maintaining

safety standards, managing staff, and delivering an exceptional customer experience.

  • Key Responsibilities
  • Operations Management

    Oversee daily operations of the karting facility, including track management, scheduling, and customer flow.
  • Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance.

  • Coordinate with vendors and service providers for timely support and supplies.

  • Staff Management

  • train, and supervise staff including track marshals, customer service teams, and maintenance personnel.
  • Create duty rosters and ensure adequate staffing levels during peak and non-peak hours.

  • Motivate and monitor staff performance to ensure excellent customer service.

  • Safety & Compliance

  • Ensure strict adherence to all safety protocols for customers, staff, and equipment.
  • Conduct regular safety inspections of tracks, karts, and protective gear.

  • Maintain compliance with local regulations, licenses, and health & safety standards.

  • Customer Experience

  • Ensure customers receive a fun, safe, and memorable experience.
  • Handle escalated customer complaints and resolve issues promptly.

  • Develop promotional ideas/events to boost customer engagement and revenue.

  • Financial & Reporting

  • Manage budgets, expenses, and revenue targets for the branch.
  • Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials.

  • Implement cost-control measures while maintaining service quality.

  • Qualifications & Skills

  • Bachelors degree in business administration, Hospitality, Sports Management, or related field.
  • 4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred).
  • Strong leadership, team management, and problem-solving skills.
  • Excellent organizational and multitasking abilities.

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