Customer Care Specialist

3 weeks ago

Manjeri KL IN KAPS Motors PVT ltd Full time

The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop ensuring efficient service delivery customer satisfaction and adherence to quality and safety standards The role involves managing the team of technicians coordinating with Customer Relationship Executives CREs monitoring reports and maintaining profitability of the service department Make outbound calls to prospective customers who have shown interest in buying vehicles vehicle services or parts Answer inbound calls from customers inquiring about vehicle models pricing promotions and availability Identify potential leads by contacting customers who have expressed interest in vehicles or services via online inquiries advertisements or events Qualify leads by gathering customer information understanding their needs and promoting the appropriate vehicles or services Provide detailed information about various automobile models features prices financing options and promotions to customers Upsell or cross-sell related products e g car accessories service packages warranties Follow up with customers who have shown interest in specific vehicles or services answering any questions they may have and encouraging them to take the next step in the purchasing process Maintain regular contact with leads potential buyers and customers for scheduled service reminders test drives and new promotions Schedule test drives service appointments or consultations with sales representatives for interested customers Work closely with the sales team to convert leads into sales by ensuring that prospects are provided with accurate and timely information Assist in promoting ongoing deals sales events or special promotions related to vehicles or services Maintain accurate records of customer interactions preferences inquiries and follow-up activities Use CRM software to track and update customer data ensuring efficient lead management and communication Collect customer feedback objections and preferences to help the marketing and sales teams improve strategies and offerings Provide daily weekly reports on call outcomes lead conversions and sales figures Address customer concerns or complaints about vehicles pricing services or dealership processes offering solutions in a professional manner Support in Onboarding data of new joining s and send to HR department Maintain the Overtime report as well as the take care of Attendance analysis Any issues regarding employee need to escalate to Head HR - Strong communication skills both verbal and written with the ability to explain complex automobile features in a simple manner Customer service orientation and active listening skills Basic understanding of automobile models features and pricing Persuasion and negotiation abilities to convert leads into sales Proficiency with CRM software and other office tools Excel expert Job Type Full-time Pay 18 000 00 - 24 000 00 per month Language Malayalam Required English Preferred Work Location In person

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