BPO Trainer/Soft skillsTrainer

2 weeks ago

Pune, Maharashtra, India Selectica International Solutions Full time
Job Description

We are seeking a dynamic and experienced BPO Trainer/Soft Skills Trainer to join our team in India. The ideal candidate will have a strong background in training and development, specifically in the BPO industry, and will be responsible for enhancing the soft skills of our employees to ensure excellent customer service and effective communication.

Responsibilities

- Develop and deliver training programs for BPO employees focusing on soft skills such as communication, teamwork, and customer service.
- Conduct assessments and evaluations to measure the effectiveness of training programs.
- Create training materials and documentation to support learning.
- Provide ongoing support and coaching to employees post-training.
- Collaborate with management to identify training needs and develop customized training solutions.

Skills and Qualifications

- Bachelor's degree in Education, Human Resources, Business Administration, or related field.
- 3-8 years of experience in training and development, particularly in the BPO sector.
- Strong understanding of soft skills training methodologies and techniques.
- Excellent communication and presentation skills.
- Ability to engage and motivate trainees, fostering a positive learning environment.
- Proficient in using training tools and technology, including Learning Management Systems (LMS).
- Strong analytical and problem-solving skills to assess training needs and outcomes.

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