(Apply Now) Customer Success Manager

1 day ago


India Vossvio Full time

Job Description Fully Remote We're seeking a motivated and relationship-driven Customer Success Manager to ensure our customers achieve maximum value from our products and services. As a key member of the post-sales team, you'll help clients succeed by driving adoption, retention, and satisfaction turning customers into loyal advocates. Key Responsibilities Build and maintain strong, long-term relationships with customers Onboard new clients and guide them through setup, training, and best practices Serve as the main point of contact for customer inquiries and escalations Monitor account health, usage, and engagement metrics to identify risks and growth opportunities Proactively manage renewals, upsells, and cross-sell opportunities Partner with Product and Engineering teams to relay customer feedback and drive improvements Create success plans for key accounts to ensure business goals are achieved Track and report customer success metrics (NPS, churn rate, adoption rates) Contribute to creating customer resources such as FAQs, tutorials, and help guides Required Qualifications Bachelor's degree in Business, Communications, or a related field (or equivalent experience) 24 years of experience in customer success, account management, or client relations (preferably in SaaS or tech) Strong interpersonal and communication skills (written and verbal) Experience with CRM and customer success tools (e.g., HubSpot, Gainsight, Salesforce, Zendesk) Proven ability to manage multiple clients and prioritize effectively Data-driven mindset with the ability to analyze customer health and engagement Preferred Skills Background in SaaS, software, or tech environments Familiarity with subscription and recurring revenue models Experience developing playbooks or customer journey frameworks Ability to manage enterprise-level clients or complex implementations


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