Senior Manager
4 weeks ago
Job Description Company Size Startup / Small Enterprise Experience Required 4 - 8 years Working Days 5 days/week Office Location Remote Working Role & Responsibilities At Zenskar, we've proven productmarket fit and are scaling fast. We're now building out our Customer Success & Solutions function and we're looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow. If you're looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you're excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we'd love to talk. You'll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience from pre-sales to go-live to expansion. You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients. - Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients - Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches - Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues - Client Relations - Be the voice of our clients. Maintain open communication channels with clients - Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays - Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support - Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc Ideal Candidate - 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred). - Comfortable working in US time zones (3:30 am IST) to directly engage with customers. - Ability to empathize deeply with customers, understand pain points, and translate them into solutions. - Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction. - Strong analytical and structured problem-solving skills. - (Preferred) Computer science or technical background able to understand product at a granular level, with basic coding ability. - (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations. - High ownership, proactive communication, and bias for action. - Collaborative, low-ego personality with a sense of humor. - Not taking yourself too seriously. Perks, Benefits and Work Culture - Variable: Based on performance - ESOPs (for full time roles) - Remote (USA) Benefits (for Full-time Roles) - Health insurance - Generous vacation policy - Learning and development budget - Team events and company offsites - Maternity and Paternity benefits - Company Laptop - Friday game nights Skills: sales,cs,customer,go,health,solution implementation,live,customer success
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