(Apply Now) Customer Success Manager

4 weeks ago


Delhi India Roadcast Full time

Job Description

Job Title: Head of Customer Support

Location: Naraina Vihar, New Delhi 110028

Employment Type: Full-Time, In-office

About RoadCast

RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We're looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions.

Responsibilities:

- Lead and mentor the customer support team.
- Build and improve support processes for faster issue resolution.
- Handle client escalations and ensure customer satisfaction.
- Track and improve performance metrics like response time and CSAT.
- Work with product and operations teams to resolve recurring issues.
- Train team members on product knowledge and customer handling.

Requirements:

- Graduate in any discipline (MBA preferred).
- 6+ years in customer support, with at least 3 years in a leadership role.
- Strong communication, leadership, and problem-solving skills.
- Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.
- Industry experience in logistics, SaaS, or mobility is a plus.



  • Delhi, Delhi, India Thynk Success Full time

    Are you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...


  • India Vossvio Full time

    Job Description Fully Remote We're seeking a motivated and relationship-driven Customer Success Manager to ensure our customers achieve maximum value from our products and services. As a key member of the post-sales team, you'll help clients succeed by driving adoption, retention, and satisfaction turning customers into loyal advocates. Key Responsibilities...

  • Senior Manager

    2 weeks ago


    India CG-VAK Software & Exports Ltd. Full time

    Job Description Company Size Startup / Small Enterprise Experience Required 4 - 8 years Working Days 5 days/week Office Location Remote Working Role & Responsibilities At Zenskar, we've proven productmarket fit and are scaling fast. We're now building out our Customer Success & Solutions function and we're looking for a senior leader who can be both hands-on...


  • Madurai, India AskEVA Full time

    Job Description Job Description Customer Success Manager Be the clients voice inside ASKEVA Deliver presentations and frequent interaction with CXO audience Preferred experience in web service integration Leading client retention and renewals. Manage internal stakeholders along with external ones Create upsell and cross-sell opportunities with clients...


  • Gurugram, Gurugram, India PICKYOURHIRE Full time

    Job Description Customer Success Associate Work Mode: Work From Office Location: Gurugram, Haryana Salary: 3.48 LPA 3.84 LPA Shift: Rotational Shifts (Male & Female) Cab Facility: Available About the Role We are hiring for Customer Success Associate for one of our esteemed clients. This role involves supporting international customers, resolving...


  • Delhi, India Whatjobs IN C2 Full time

    Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...


  • India Revinate Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...


  • Bengaluru, India Planview Full time

    Job Description Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We...


  • New Delhi, India Fundamento Full time € 10,000

    Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi. Position: Customer Success Manager Location: Delhi ️ Working Days: Monday to Friday Experience Required: 2.5+ years About Fundamento We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re...


  • New Delhi, India Fundamento Full time

    Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi.Position: Customer Success ManagerLocation: Delhi️ Working Days: Monday to FridayExperience Required: 2.5+ yearsAbout FundamentoWe’re on a mission to reinvent how enterprises talk to their customers.At Fundamento, we’re building...