
(Apply Now) Customer Success Manager
6 days ago
Job Description
Job Title: Head of Customer Support
Location: Naraina Vihar, New Delhi 110028
Employment Type: Full-Time, In-office
About RoadCast
RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We're looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions.
Responsibilities:
- Lead and mentor the customer support team.
- Build and improve support processes for faster issue resolution.
- Handle client escalations and ensure customer satisfaction.
- Track and improve performance metrics like response time and CSAT.
- Work with product and operations teams to resolve recurring issues.
- Train team members on product knowledge and customer handling.
Requirements:
- Graduate in any discipline (MBA preferred).
- 6+ years in customer support, with at least 3 years in a leadership role.
- Strong communication, leadership, and problem-solving skills.
- Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.
- Industry experience in logistics, SaaS, or mobility is a plus.
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