Apply in 3 Minutes: Delivery Manager Manpower Staffing Services

6 days ago

India Induspect Full time

Job Description Induspect (I) Pvt. Ltd. is a professionally managed Third Party Inspection & Technical Manpower supply company. Induspect provides Third/ second Party Inspection and technical manpower supply services Oil & Gas, Power, Infrastructure & Mining etc. with offices in Australia and India. In India our clients include Reliance Industries Limited, Larsen & Toubro etc. We have pool of experienced professionals spread all over Australasia and serve our clients in global locations. The company is ISO 9001:2015 certified that confirms our High quality Service Levels. Please visit www.induspect.com for further details. Job Title Delivery Manager Manpower / Staffing Services Reports To Head of Operations / Director Delivery Location: Remote (with travel as required) Role Summary The Delivery Manager oversees the end-to-end delivery of staffing solutions for domestic clients. Responsible for ensuring timely fulfillment, quality hires, compliance, and client satisfaction, this role combines leadership, operational excellence, and strong client relationship management. Key Responsibilities - Manage full delivery lifecycle from requirement intake to candidate onboarding and deployment. - Lead and motivate recruiters and operations teams to meet SLAs, KPIs, and client expectations. - Act as the main client contact for delivery performance and escalations. - Monitor metrics such as time-to-fill, retention, cost per hire, and service quality. - Ensure compliance with labour laws, contracts, and internal policies. - Collaborate with sales, finance, and operations to align delivery with business goals. - Drive continuous process improvement and operational efficiency. Requirements - Bachelor's degree (Master's preferred). - 510 years experience in delivery or operations management within the staffing/manpower industry. - Strong client handling, team leadership, and communication skills. - Proficiency in ATS/CRM tools and workforce metrics. - Knowledge of compliance and labour regulations. - Financial acumen with focus on margins and cost control. Key Performance Indicators (KPIs) - Time to fill - Retention/attrition rate - Client satisfaction (NPS) - Compliance & SLA adherence - Team productivity and utilization

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