05/09/2025 Executive (post Market Surveillance) 2-3yrs

6 days ago

Gurgaon, Haryana, India Rangam Infotech Full time

Description Job Title ExecutiveFunction Post Market Surveillance - 2 to 3 yrsSummary This position is responsible for processing complaint files ensuring adherence to KPI and managing Regulatory Reports Effectively manage and process complaints and or MDRs which includes performing daily tasks associate with processing complaint files and MDRs across multiple product lines which may include o Opening complaint records o Collecting necessary complaint information o Performing follow-up with the customer written and verbal o Determining reportability of complaints o Aligning with Country team for on time submission of Regulatory reports asper regulations o Evaluating complaints for need to investigate and coordinating sample retrieval o Responding to customer complaints written and verbal o Timely closure of complaints as per procedure Effectively manage workflow identifying and escalating issues Triaging internal and external communication for complaints Participate in continuous improvement efforts and projects as assigned Preparing and sharing weekly reports with country teams as part of oversight management Coordinate with TSC for processing electromechanical complaints Preparation of the monthly metrics May mentor new team members Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily List knowledge skills and or abilities required xc2xb7 Fluent in English solid written and verbal communication skills xc2xb7 Ability to prioritize and multitask xc2xb7 Proficient with computers xc2xb7 Ability to work with cross-functional teams to interact effectively with peers management and customers Readily accepting assignments to new different products xc2xb7 Strong critical thinking and problem-solving skills xc2xb7 Ability to work independently xc2xb7 Detail oriented xc2xb7 Customer focused Education and or Experience Include the education and or experience that is necessary to perform the job satisfactorily xc2xb7 Bachelor s degree life sciences preferred or equivalent experience defined as a minimum of 4-6 years of medical products industry experience xc2xb7 Project Management experience and or certification preferred

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