Manager - Franchisee Lead, Dsa

4 weeks ago

Kolkata West Bengal, India Vodafone Idea Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Manager- Franchisee lead- DSA Function Department Postpaid Location Kolkata Job Purpose Responsible for adherence to store processes in terms of documentation and systems Maintain availability of stock at the store while adhering to norms Core Competencies Knowledge Experience Monitoring and ensure quality of acquisition through store Increasing revenue per footfall by aiding customers purchase decisions Achieving profitability Return on investment targets for the store Minimizing losses from pilferage wastage and shrinkage unidentified losses Managing churn and achieve customer satisfaction for walk-in customers Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines Coach train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees Must have technical professional qualifications Graduate MBA preferred Understand Profit Loss Management skills Store Management Customer Relationship Management Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership

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