Customer Operations Administrator

We are seeking a dedicated and organized Backend Operations Executive to join our team at our Panchkula office The ideal candidate will have excellent English communication skills in reading writing and speaking with the ability to interact professionally with English-speaking clients truck drivers and internal teams This role involves managing backend operations coordinating with truck drivers tracking shipments and drafting clear professional emails to ensure seamless logistics and client satisfaction The candidate must thrive in a fast-paced environment and be adept at multitasking while maintaining accuracy and efficiency Key Responsibilities Manage backend operations including e g shipment scheduling data entry inventory updates or logistics coordination Actively communicate with truck drivers via phone calls or messaging platforms to confirm schedules provide instructions and resolve issues Liaise with English-speaking clients via phone and email to provide updates on shipment status address inquiries or resolve operational concerns Draft proofread and send professional emails to clients drivers and internal teams ensuring clarity accuracy and appropriate tone Maintain accurate records of driver communications shipment details and operational activities in CRM or logistics management systems Collaborate with logistics warehouse and customer support teams to streamline processes and ensure smooth operations Handle sensitive information such as driver schedules or client contracts with confidentiality and adherence to company policies Assist with additional office-based administrative tasks such as preparing reports updating databases or coordinating with vendors Qualifications and Skills Communication Exceptional English language skills in reading writing and speaking with the ability to communicate clearly and professionally with clients and colleagues Logistics Knowledge Understanding of logistics or supply chain operations including tracking shipments and coordinating with drivers Prior experience in transportation or logistics is a plus Calling and Coordination Confidence in making phone calls and maintaining regular communication with truck drivers to ensure compliance with schedules Email Proficiency Expertise in drafting professional error-free emails tailored to clients drivers or internal stakeholders Organizational Skills Strong ability to manage multiple tasks prioritize deadlines and maintain attention to detail in a dynamic office environment Technical Skills Proficiency in Microsoft Office Google Workspace and logistics software e g TMS like Transplace Fleet Complete or similar Familiarity with CRM systems is an advantage Problem-Solving Ability to troubleshoot operational issues such as delivery delays or driver concerns and implement effective solutions Education High school diploma or equivalent required a degree in logistics business administration or a related field is preferred Experience 1-2 years in backend operations logistics coordination or a similar role freshers with strong communication skills may be considered Requirements Willingness to work from the office in during standard business hours or specific shifts Comfortable making frequent phone calls to clients with clear and professional communication Reliable transportation to commute to the office Ability to work in a team-oriented office environment while handling independent tasks Preferred Qualities Proactive and resourceful with a strong sense of responsibility for operational outcomes Adaptable to changing schedules or urgent logistics needs Comfortable working under pressure and resolving time-sensitive issues Job Type Full-time Pay 20 000 00 - 45 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person